Job Summary: The Host is responsible for making reservations and greeting guests when they arrive at the unit. The Host also seats the guests and makes sure that they are satisfied. The Host is responsible for giving the guests a good first impression of the unit by greeting them in a friendly manner.
Job Description:
ESSENTIAL FUNCTIONS
Greet customers in a positive and welcoming manner. Acknowledge customers in a friendly manner upon their exit, inviting them to return.
Anticipate the customers' needs, and respond appropriately with a sense of urgency.
Answer telephone and direct calls where necessary. Make reservations, answer questions, and give directions patiently and warmly.
Escort customers to their tables and assist in seating; present menus according to unit guidelines.
Resolve customer issues, ensuring customer satisfaction. Alert management when needed.
Clean and organize lobby area and host stand.
Complete closing duties as assigned.
Be familiar with all unit services/features and local attractions/activities to respond to customers' questions accurately.
Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Partial High School education; High School Diploma/G.E.D. equivalent preferred.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.
Ability to remain organized and ability to multi-task in a fast-paced environment.
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day.
Climbing steps regularly.
Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in fast-paced unit.
Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
Touch-screen computer.
Reservations system.
Multi-line telephone.
Cleaning supplies.
Giants Ridge managed by Guest Services, Inc., is currently seeking Host/Hostess candidates to join our team! We are looking for candidates who want to create a positive impression to every guest that walks into our restaurants. A host or hostess will also greet guests, escort them to their table and provide menus. If you enjoy working in a friendly and energetic environment, this job is for you!
Our team members enjoy amazing benefits such as:
Mountain Perks - free passes for employees and discounts for family members
Employee discounts on food, apparel and accessories
A fun team environment
Flexible schedules
And more!
Part time (seasonal) positions available. Availability to work evenings, weekends and holidays required.
Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure.
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
