Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.
Job Description
The Business Credit Card Product and Portfolio Manager II is responsible for the strategic direction, development, and management of Ent's business credit card products and portfolio. This role involves overseeing the product lifecycle from ideation to launch and continuous improvement, ensuring products meet member needs and business goals. The Product Manager II will collaborate with various teams, including business banking, marketing, compliance, and external partners, to drive innovation and deliver industry-leading business credit card products and experiences.
Essential Functions
Product Strategy and Optimization: Manage Business Credit Card Portfolio: Define and prioritize the product roadmap and feature backlog for the Credit Union's business credit card portfolio, ensuring alignment with member needs and business goals. Oversee Product Lifecycle: Manage the entire product development process from concept through launch and ongoing optimization, ensuring timely and high-quality deliverables. Conduct Market and Competitive Analysis: Regularly analyze the competitive landscape and market trends, and gather insights to inform product decisions and strategies. Lead Product Development: Oversee the end-to-end lifecycle of credit card products, including ideation, development, launch, evaluation, and iteration, while managing and optimizing card benefits. Develop and Execute Strategies: Lead the creation and execution of product strategies to enhance the digital experience, translating complex business strategies into actionable product plans. Monitor and Improve Performance: Define KPIs, analyze product metrics, and use member insights to drive continuous improvement and optimize the product roadmap based on feedback and performance data.
Portfolio Management and Metrics Analysis Manage Engagement Strategy: Implement and oversee strategies to enhance early-month and member engagement activities. Develop Strategies: Create and execute comprehensive strategies for the credit card product line. Improve Member Experience: Identify and recommend improvements for member experience and operational efficiencies. Review Performance: Conduct performance reviews to drive spending, engagement, and growth. Manage P&L: Oversee financial performance, ensuring targets are met and identifying areas for improvement. Reporting and Analytics: Provide reporting on performance, develop dashboards with the BI team, and analyze data to track KPIs.
Cross-Functional Collaboration and Acquisition Strategies: Coordinate with Teams: Collaborate with IT, marketing, legal, compliance, and risk management to ensure successful product launches. Enhance Digital Experience: Work with digital product, IT, and other stakeholders to improve the business credit card experience. Execute Growth Strategies: Partner with Product, Marketing, Analytics, and Risk teams to drive member growth and address challenges. Optimize Partnerships: Manage external partnerships, such as with Visa & Valera, to improve efficiency and value. Drive Campaigns: Oversee high-impact, omni-channel campaigns with Marketing and Channel teams to boost acquisition. Develop Acquisition Strategies: Create and align acquisition strategies, set targets, and support with data and dashboards.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Minimum Formal Qualifications for the level II Position
Bachelor's Degree Business, Finance, Accounting, or related field.
5+ years of business banking experience.
4+ years of financial product management experience
2+ years of data analytics and governance experience.
2+ years of credit card product management experience Pref
Minimum Formal Qualifications for the level III Position
Bachelor's Degree Business, Finance, Accounting, or related field.
8+ years of business banking experience.
5+ years of financial product management experience
3+ years of data analytics and governance experience.
2+ years of credit card product management experience Pref
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.
Technical or Specialized Knowledge/Skills:
Experience owning and managing a credit card P&L, including analytics skills.
Knowledge of credit card processing tools and procedures.
Flexible and collaborative approach to problem solving and ideation.
Knowledge of product development and growth.
Business banking products and services
Superior communication skills, written and verbal.
Project management skills.
Knowledge of card networks, remittance processing, card fraud mitigation.
Knowledge of Reg E, Reg Z, Reg J compliance.
Knowledge of card plastic production.
Certifications Required:
None
Environmental, Physical and Psychological Requirements
Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Lifting - Rarely (40 Lbs)
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Occasionally
Handling - Occasionally
Grasping - Occasionally
Feeling - Occasionally
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Occasionally
Noises louder than normal speaking volume - Occasionally
Temperature Changes - Rarely
Atmospheric Conditions - Rarely
Additional Information
The pay range for the level II position is: $90,126 to $118,285 per Year (S17)
The pay range for the level III position is: $106,475 to $139,755 per Year (S18)
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
We anticipate this position to close on 12//03/2024. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Benefits Summary Sheet - 2024
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
