Key Duties and Responsibilities:

1. Provide timely assistance to internal & external users in resolving TMS system functionality and performance issues. Act as escalation point person between internal/external customers and technical resources, if required.

2. Partner with internal stakeholders to design new TMS functionality by assisting in the definition of project scope, work/project plans, and timelines. Then, then working directly with internal and external IT resources to implement.

3. Support system software upgrades through functionality and regression testing.

4. Define, implement, test, and document new technologies to enhance current and future business processes.

5. Provide solutions for projects and continuous improvement while leveraging TMS system capabilities and configurations.

6. Asses TMS system to include future company growth and routings to multiple distribution centers; adjust optimization as needed to accommodate changes in business VST models.

7. Manage carrier and customer contracts/rate tables to support various pricing initiatives.

8. Support functional area continuous improvement projects.

9. Establish and manage relationships with internal and external customers.