At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. What you'll do here: Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.
Supervises one or more seasonal hourly staff members at a single location or kiosk
Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
Maximize customer service and increase sales
Performs administrative functions
Develops, reviews, approves, and monitors office work schedules and hours worked
Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
Prints client checks each morning and ensures timely distribution of refund checks
Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return
Skills you'll bring for success:
High School Degree or equivalent related business experience
Course of study in management or in tax preparation and/or accounting preferred
Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
One year of previous management or supervisory experience desired
Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software
