Staker Parson Companies, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Position Overview
This is a temporary, entry level position requiring the employee to preform a wide variety of customer service functions for the accounts receivable department. Position is projected to last approximately 12 to 16 months.
Key Responsibilities (Essential Duties and Functions)
Provide exceptional customer service:
Answer customer phone calls immediately, take credit card payments over the phone, answer customer account questions, provide tickets and invoices as requested. Promote customer portal.
Respond to all customer and internal counterpart email inquiries same business day.
Work and communicate closely with credit, salesmen, contract admins, pricing coordinators, dispatch offices, and point of sale employees.
Account reconciliation - help internal and external customers with A/R account questions and reconciliations.
Submit customer invoice discrepancies to OnBase rebill workflow immediately to begin research and adjustment process.
Enter all customer contact in AR customer credit notes per account.
Accurately post all credit card, e-Check, wire, cash and check payments for ROA and COD payments daily.
Identify and provide Tax specialist with all short paid sales tax invoices and corresponding information.
Customer portal administration - Help customers with account registrations, password resets, and provides portal navigation training.
Customer refund check requests.
Desktop deposit for physical checks received.
Cash deposited at the bank daily.
Daily deposit logging to ensure all transactions posted daily and in a timely manner
Ensure all AR payments, remittance advice and adjustments are indexed and archived in OnBase
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) required. One to two years related experience and/or a combination of both.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence
Mathematical Skills
Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, percent, land to draw and interpret bar graphs.
Computer Skills
To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software internet software; Order processing systems; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations
None
Competencies
To perform the job successfully; an individual should demonstrate the following competencies:
Other Skills and Abilities
Ability to speak a foreign language a plus.
Other Qualifications
Previous experience in a related field is a plus
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, climb, and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move from 10 to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat. The noise level in the work environment is usually moderate.
What CRH Americas Offers You
A culture that values opportunity for growth, development and internal promotion
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
About CRH Americas
CRH Americas has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
Staker Parson Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
