This position will be a key contributor to the success of our software development projects by translating business needs into technical solutions. Using expertise in gathering requirements, analyzing workflows, and bridging communication between business stakeholders and technical teams will be essential to delivering high-quality software. In this role, the Business Systems Analyst collaborate closely with developers, product owners, and end-users, ensuring that the development team has clear, actionable insights to create solutions that exceed user expectations. This commitment to innovation and continuous improvement will help shape impactful, scalable projects that drive meaningful advancements across our enterprise systems.


Essential Duties and Responsibilities


Engage with stakeholders to collect, clarify, and translate business requirements into detailed technical specifications for the development team, ensuring comprehensive documentation and clear understanding.
Act as the main point of contact between business units and developers, facilitating communication to align on project goals, timelines, and deliverables.
Map current processes, identify areas for improvement, and recommend solutions that streamline operations and enhance system functionality.
Collaborate with developers during design phases to clarify requirements and assist with testing, ensuring solutions meet user needs effectively.
Create training materials, user guides, and support documentation to aid end-users in adapting to new or updated applications, supporting a smooth change management process.
Provide expert 3rd-tier support and identify backlog work items post-deployment to enhance and refine delivered solutions.
Other duties as assigned


Job Competencies


Customer/Client Focus
Communication/Building Relationships
Time Management
Flexibility
Business Acumen


Qualifications


High School Diploma or equivalent required; Associate's Degree in IT or a related field preferred.
3+ years of experience as a Business Systems Analyst, ideally within an IT or software development environment.
Strong documentation skills, with the ability to write clear and concise technical requirements, user stories, and process documentation that are easily understood by developers.
Excellent collaboration and communication skills to facilitate conversations with diverse teams, from developers to business stakeholders.
Familiarity with Agile methodologies, ideally SCRUM or DevOps, and experience working alongside developers in a project environment.
A keen ability to understand business needs and translate them into effective, technically feasible solutions.
Proficiency with tools such as Azure DevOps to bridge communication between developers, BSAs, and Product Owners, ensuring alignment on priorities and capturing necessary details for successful project execution.
Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a rev