Salary: $70k - $85k + bonus THE OPPORTUNITY The successful candidate will be responsible for designing, administering, and supporting the Company's Desktop and O365 infrastructure. The ideal candidate will demonstrate a thorough understanding of these skills further demonstrated with examples of past work.
Candidates should be self-described as driven, confident, analytical, and assertive. This position can be demanding with frequent deadline-oriented tasks that may require some evening and weekend work to perform infrastructure related Desktop-O365 hardware/firmware/software upgrades, enhancements, and bug fixes to ensure minimal impact on regular business hours of operation. Note: In general, this position is expected to be onsite 5 days a week in our Littleton office, with an occasional opportunity to work remotely. WHAT YOU WILL BE DOING
Utilize best practices for IT desktop and Microsoft Office 365 development, design, implementation, administration, and support
Working and interacting with internal and external IT Infrastructure support teams in both remote work and close-knit office working conditions
Effectively communicating technical concepts to non-technical users
Delivering desktop and Microsoft O365 related updates, changes and modifications independently using functional/technical specifications and the Company's IT Change Management process
Employing strong knowledge of desktop and Microsoft Office 365 management, administration, and support
Identifying, collecting, processing, and organizing substantial amounts of information and data, which may be limited or incomplete
Advanced troubleshooting and problem solving
Prioritizing work on multiple projects simultaneously
Day to day endpoint management and user troubleshooting of IT-related desktop and O365 software and hardware issues
WHAT YOU WILL BRING TO OUR ORGANIZATION
General Requirements:
Bachelor's Degree in MIS, Computer Science, or equivalent related IT Infrastructure experience
Training and certifications will be considered
Demonstrated 5+ years of progressive experience as a desktop and Microsoft Office 365 administrator
A fundamental knowledge and ability to understand technology, information systems, data, and business processes
Knowledge of, and ability to work in an Agile/Kanban project management environment
Strong quantitative ability and aptitude for quantitative learning
Strong analytical and business writing skills
Excellent at troubleshooting and problem solving
Ability to present findings and technical proposals to internal and external customers
Proficiency with all Microsoft Office suite applications
Strong verbal and written communication skills
Flexibility to work after normal business hours and on weekends as needed
Candidates must be authorized to work in the United States
Technical Requirements:
Advanced experience with the administration and support of:
Windows 10/11 desktops, laptops and tablets to include provisioning using Microsoft Intune
MDM
Support of company provided mobile devices to including company cell phones
Installation, upgrades, troubleshooting, and maintenance of endpoint hardware and software
Installing and troubleshooting hardware/peripherals (e.g., printers, headsets, monitors, webcams, etc.)
Maintaining computerized inventory of all desktop related computer equipment
Microsoft Office 365 suite of products to include Exchange Online, Teams and SharePoint
