Hours: Mon-Fri with flexibility for an 8-hour shift between 7:30am and 5:30pm
SUMMARY:
The Warehouse Marketing Support Coordinator will support the program in a variety of capacities to increase member awareness and contribute to the streamlining of program operations. This position will work closely with assigned warehouses, dealer contacts and Warehouse Marketing Support Managers to build a strong working relationship through creating and maintaining warehouse vehicle displays and providing ongoing support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create and maintain all motor vehicle and unit display schedules for assigned warehouses and dealerships
Coordinate, promote and support OEM events with warehouse and dealer contacts
Maintain declined dealer display requests and follow-up to reschedule as needed
Ability to overcome objections with thoughtful responses
Administer training to new Vehicle Display Contacts on all processes and procedures related to display
Answer incoming calls in a friendly, tactful manner providing complete and accurate information
Maintain working knowledge of program operations
Maintain detailed records of dealer and warehouse communications in database
Maintain strong communication with WMS Managers, Leadership, staff and all other departments.
Attend weekly team meetings
Potential to assist other departments in seasonal projects
Reviewing daily workload reports and managing duties based on priority
Gather and review supporting documents related to vehicle damage/incident reports
Other duties as assigned
REQUIREMENTS/QUALIFICATIONS:
2 years of Customer service or Administrative experience
Able to communicate professionally with all levels of management both internally and externally
Excellent follow-up, relationship building and interpersonal skills.
Excellent phone conduct and handling (phone sales experience is a plus)
Detail-oriented; able to multi-task and organize.
Ability to speak or present in small groups as needed
Friendly demeanor & positive attitude.
Self-motivated, takes initiative and must be able to work independently with minimal supervision.
Continually strives to improve skills and knowledge.
Excellent written and verbal communication skills.
Must be a team player and work well with others.
Must be flexible, adaptable to change and adjust priorities based on business needs.
Must be able to meet deadlines.
Proficiency in MS Office (Outlook, Word, Excel) and working knowledge of the internet.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
