Facility: Paulding Hospital




This Supervisor role is FT Days - M-F 8:30am-5pm, located at our Paulding Hospital campus: 144 Bill Carruth Pkwy Suite 3100, Hiram, GA 30141 .




You will lead a team of 5 experienced schedulers, Previous Team leader, Supervisory experience and a minimum of 5 years' experience physician office and/or hospital experience Required




Job Summary:



Functions under the direction of the Manager or Supervisor and may support multiple department leaders. He/she is responsible for performing a wide variety of administrative duties and functions requiring independent judgment, ingenuity, and initiative. He/she assists the business functions of the Departments including maintenance of stats, data collection and analysis. The Lead Clinical Administrative Assistant can independently perform job functions and maintain information of a confidential nature. Acts as the liaison, communicating between management and staff.
Critical to success in this role are:
Attention to detail
Exceptional organizational skills
Ability to maintain confidentiality
Team-player
Ability to multi-task
Ability to functional effectively in a fast-paced environment.



Core Responsibilities and Essential Functions:



Provide specialized administrative support for Physicians, APPs, and clinical staff
* Overseeing daily office functions by support staff; ensuring patient calls, appointments, and interactions with staff are handled timely and professionally
* Maintaining the providers patient schedules and meetings, keeping providers on track, and providing reminders about upcoming events and or barriers
* Help with adjusting templates/schedules for the providers
* Request and send patient medical records and follow up on requests
* Scan all required records into the EMR
* Assist APP and clinical staff with appropriate requests to maintain patient flow through the clinic
* Responsible for routing telephone calls from patients, physicians, or other healthcare providers/facilities appropriately
* Reviews and assists with orders in the EMR and assists with obtaining any required information for the providers
* Submit and follow up on outside testing (Ex. Tissue, etc.)
* Preparing the patient schedule for the providers for the next day
* Skill in taking and transcribing dictation and in the operation of office equipment
* Must demonstrate and maintain patient confidentiality
* Ability to translate and maintain skills to read medical orders
* Other duties as assigned
Support Department activities
* Create and maintain spreadsheets for tracking various department data, information, requests and supplies
* Manages various documents and handles confidential matters in accordance with policies and procedures
* Participates in department meetings, committees and events
* Compile financial, statistical data and reports as assigned
* Reviews and monitors all Clinical Administrative Assistant (CAA) order transcription, reminder screens, scanning, missing diagnostic and pathology reports
* Cross-training and providing coverage for all CAA positions when short-staffed, or as needed
* Training and/or coordinating training for new CAAs
* Provide training of CAA duties, medical records requests
* Coordinate inbound/outbound specimens, authorization and referral WQ management
* Sorting and distributing daily mail
* Reviewing and communicating to management on issues and providing recommendations on how to improve performance
* Communicating directly and regularly with staff on all issues, including direction from management and providers
* Other duties as assigned
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.



Required Minimum Education:



High school diploma Required or
equivalent Required and
Bachelor's Degree Preferred



Required Minimum License(s) and Certification(s):



All certifications are required upon hire unless otherwise stated.



Additional License(s) and Certification(s):




Required Minimum Experience:




Minimum 5 years experience physician office and/or hospital experience Required and
Computer/data entry experience Required




Required Minimum Skills:



Effective communication skills including telephone, verbal communication, email and written.
Effective interpersonal relationships skills.
Calendar management, strong organization, and coordination skills.
Skill in computer applications.
Skill in gathering and reporting information.
Ability to handle multiple projects simultaneously and set priorities.
Ability to establish and maintain effective working relationships with other employees and the public.
Ability to work under pressure, communicate and present information.
Ability to read, interpret, and apply hospital and department policies and procedures.
Ability to identify problems, organize and analyze information.
Ability to establish priorities and coordinate work activities.
Working knowledge of basic Medical Terminology
Ability to communicate with various members of the healthcare team.
Ability to use EXCEL, Word and have basic computer operational knowledge.