POSITION TITLE: Bakery Manager

ACCOUNTABLE TO: Store Director

PRIMARY OBJECTIVE

To plan and manage the bakery department to promote sales and achieve profit margins, labor goals and ensure a positive shopping experience for customers, and a safe and positive working environment for associates.

NATURE AND SCOPE

Emphasis in this position is ongoing department planning, execution and evaluation to ensure maximum sales and profit opportunities, effective cost control, efficient utilization of labor and strong customer service levels. Primary challenge is consistently meeting or exceeding department profit and labor goals. This position ensures the consistent quality; freshness and variety of bakery products. This position is responsible for providing effective training, development and work direction for department associates and requires the ability to encourage individual and group effort toward department objectives. This position requires on-going customer interaction, providing prompt, courteous service, knowledge of food preparation procedures, food safety regulations, judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math, moderate to heavy lifting, walking, Telxon, box cutter, operation of bakery equipment, and exposure to hot and cold temperatures, and wet surfaces. Position functions and work hours may vary according to business needs. Assignments and work direction are provided by the Store Director or person in charge.

Competency Requirements:

Business Acumen

Drive for Results

Customer Focus

Decision Quality

Priority Setting

Interpersonal Savvy

Managing and Measuring Work

ESSENTIAL POSITION FUNCTIONS

1. Assist customers and ensure proper service levels and courtesy from all associates

- Greet customers

- Assist customers with special orders, requests and new items

- Answer customer questions; provides product sampling and suggestive selling

- Answer bakery telephone calls promptly

- Record cake orders accurately and completely

- Perform price checks

- Exchange product when necessary

- Bring customers to location of item, when needed

Functional Requirements

Frequent: Physical - lifting to 10 lbs., equipment operation (scale, telephone, intercom), reaching, standing, turning;

Mental - judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math

Occasional: Physical - lifting up to 25 lbs., equipment operation (calculator),

squatting, stooping/bending, walking,

2. Develop effective daily and weekly work plans based on weekly sales projections, budgeted labor goals and previous operating results

- Analyze sales and labor projections

- Plan promotions, seasonal displays

- Plan and prepare for up-coming ads

- Plan and implement seasonal items and resets

- Determine work priorities and establishes work lists and production sheets in order to consistently maintain adequate department conditions

- Determine work needs and writes labor schedule in most effective manner to meet work needs

- Communicate with Store Director/Assistant Store Director concerning ongoing department status, including successes, opportunities and planning

- Participate in weekly store meetings

Functional Requirements

Frequent: Mental - judgment/decision making, social skills/verbal interaction, reading, writing, equipment operation (calculator), computer skills, math

3. Implement and maintain coordinated, aggressive and creative merchandising plans, using Division guidelines, which maximize sales, variety and gross profit

- Consistently monitor sales of demand and profit items

- Monitor shelf allocation and variety

- Monitor movement and stock levels to ensure proper ordering

- Collaborate with vendors on approved space allocation, displays and follow through on product quality, and credits as appropriate

- Ensure proper product quality, presentation and rotation

- Ensure cases and displays are full, clean and attractive

- Code date product and remove outdated or damaged product

- Assists with stocking, display building, resets

- Perform baking and food preparation as necessary

- Plan and execute seasonal promotions and decorate department for holidays.

- Collaborate with other departments to ensure store-wide promotions and cross merchandising

Functional Requirements

Frequent: Physical - lifting/carrying up to 50 lbs., pushing/pulling up to 20 force pounds,

equipment operation (box cutter, scraper, mixer, sheeter, bun rounder, oven, loafer,

cooler, bread slicer, shrink wrapper), reaching, squatting, kneeling, stooping/bending

Mental - memorization, equipment operation (calculator), computer skills, math, reading, writing

Environmental - work with hot equipment and cold/hot temperature

Occasional: Physical - climbing, crawling, ladders, walking on uneven ground

4. Ensure accurate pricing and signage within the department

- Verify for correct pricing

- Ensure point-of-sale material

- Conducts competitive price checks

Functional Requirements

Frequent: Mental - judgment/decision making, social skills/verbal interaction, reading, writing, equipment operation (calculator), computer skills, math

5. Supervise bakery associates to ensure efficient labor utilization and effectiveness in meeting department objectives

- Effectively communicate tasks and priorities

- Direct and monitor department associates to ensure completion of assigned tasks and efficient use of labor hours

- Review production work sheets to ensure goals are met

- Monitor sales per labor hour and payroll, and adjust labor to production and work needs

- Ensure department conditions; product availability and placement, rotation, cleanliness and safety, and signing are maintained properly

- Ensure proper handling of product to control shrinkage and waste

- Monitor and ensure safe food handling and preparation processes

- Ensure customers receive prompt, friendly service and assistance from all department associates

- Ensure adherence to store department policies and procedures

Functional Requirements

Frequent: Mental - judgment/decision making, social skills/verbal interaction, reading, writing, equipment operation (calculator), computer skills, math

6. Manage bakery receiving, invoicing, pricing, shrink control and inventory to ensure proper product control and that gross profit goals are met

- Supervise and assists to ensure accuracy and organization of receiving function

- Process invoices accurately and timely, checks credits and transfer slips for accuracy and verify purchase journal against receiving record

- Code date product and remove outdated or unfit product

- Maintain and submit weekly stale reports

- Review gross profit report weekly against receiving records, invoices and other store comparisons

- Perform and document accurate inventory

- Collaborate with pricing to ensure signs and systems reflect accurate prices and monitors price sensitive items in market

Functional Requirements

Frequent: Physical - lifting/carrying up to 50 lbs., pushing/pulling up to 20 force pounds, reaching, turning, walking, sitting, equipment operation (flatbed, pallet jack)

Mental - judgment/decision making, computer skills, math, reading, writing

7. Train and develop bakery department personnel

- Train department personnel in proper techniques and procedures

- Ensure department compliance training in food safety, sanitation and public health regulations

- Ensure associates know and follow company policies and procedures

Functional Requirements

Frequent: Physical - walking

Mental - judgment/decision making, reading, writing, social skills/verbal

interaction, memorization

8. Supervise department safety and sanitation programs

- Ensure all associates are trained in use of equipment, maintenance, and sanitation standards, proper lifting and all related safety rules and procedures

- Ensure no one under 18 years of age operates hazardous equipment

- Ensure proper procedures are followed when cleaning ovens and fryers

- Observe department conditions and ensures prompt resolution of potentially hazardous situation

- Conduct department sanitation inspections and ensures compliance with company standards and public health regulations

- Report all accidents to store management and/or complete incident reports as required

- Ensure associates use personal protective devices (splash goggles, chemical resistant gloves) as required

Functional Requirements

Frequent: Physical - walking

Mental - judgment/decision making, reading, writing, social skills/verbal

interaction, memorization

9. Perform bakery department personnel functions

- Monitor department staffing and make hiring recommendations

- Conduct and ensure all probationary and regular performance reviews are completed

- Provide individual and group guidance and encouragement toward department objectives

- Ensure adherence to company policies and procedures

- Recommend and administer corrective actions as appropriate; seek direction from Store Director and human resources as required.

Functional Requirements

Frequent: Mental - judgment/decision making, social skills/verbal interaction, memorization, reading, writing

10. Observe standards and procedures regarding store security and confidentiality

Functional Requirements

Frequent: Mental - judgment/decision making, social skills/verbal interaction,

memorization, reading and writing

11. Follow all store and department policies and procedures

Functional Requirements

Frequent: Mental - judgment/decision making, social skills/verbal interaction,

memorization, reading and writing

Perform other duties as assigned or delegated

Note: *Within each essential functional requirement, "Frequent" represents approximately 15% of the work shift or at least ten repetitions per work shift. "Occasional" represents approximately less than 15% of the work shift or fewer than 10 repetitions per work shift

*Management retains the discretion to add or to change the position functions at any time.

*Position functions may vary by store location

Functional requirements may vary by store location

My Cub. My Way.

We provide our customers the best grocery experience period by personalizing our customers' evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety and fresh groceries.

At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.

We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.

Cub will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.