Job Description:

Location: Orlando, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Operations Support Representative

Orlando, Florida, USA (Onsite)

Position Summary

Thales is seeking an Operations Support Specialist in Orlando, Florida. As an OSR, you will support the repair velocity of the business through the creation and completion of our repair order activity.  You will be responsible for managing the review of incoming repair orders (customer and internal), processing the work order in company database system, executing transactions to support repair and delivery activity.  Through the incoming review process you will ensure work scope is properly recorded in repair database.  Responsible for evaluating warranty requests and accurately coding work order to reflect financial, warranty and work scope requirements.  Creates subcontract PO for repairs that are repaired off-site and closes subcontracting order once repair is returned.  Executes the delivery and invoicing transactions for completed repairs when customer is in good financial standing. 

Key Areas of Responsibility

• Performs repair purchase order review to identify the work scope requested by the customer.  Creates repair work order in company database.  Properly captures the work scope, warranty and financial conditions of the repair.




• Submits to Finance the request for new customer creation and for financial terms to be established.




• Evaluates warranty claims and inputs the request in SAP. Review manufacturing warranty and validates warranty period.




• Ensures correct work order identification and coding of database records to accurately account for retrofit programs and RBTH programs.




• Creates subcontract PO for repairs requiring shipment to vendor or other Thales facility.  Ensures scope of repair, customer requirements and vendor requirements are properly reflected on the subcontracting PO.




• Creates repair orders and subcontracting PO’s (when required) for work to be performed on company owned equipment




• Completes the subcontracting transaction after equipment repaired by an approved vendor has been completed and returned to Thales or drop shipped to customer.

Minimum Qualifications

• High school diploma required; Certification/Associates Degree preferred or (equivalent work experience.) 




• 2 years’ data entry or service support experience preferably in Aviation, Electronics or Technical industry. 




• Experience working in a highly regulated industry a plus. 




• PC, Word, Excel, Outlook and Database applications.

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.




• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. 




• Company paid holidays and Paid Time Off. 




• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program. 

Why Join Us?

Say HI and learn more about working at Thales click here.

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This position will require successfully completing a post-offer background check. Qualified candidates with (a) criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

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