Posted in General Business 25 days ago.
Type: Full-Time
Location: Whitehouse Station, New Jersey
JOB DESCRIPTION
Position Description:
This position is part of Claims Vendor Management and is responsible for providing centralized analytical, systems, and administrative support that is required to manage Chubb's billing workflows and platforms as well as Vendor Management workflows surrounding the engagement and utilization of law firms and non-legal vendors internationally in support of Chubb and Chubb insureds. This position will be located in our Philadelphia (PA), Whitehouse Station (NJ) or Jersey City (NJ) offices.
Primary Job Responsibilities & Essential Job Functions
Support eBilling, inclusive of maintaining the ebilling platform (T360) and engaging with any providers involved in the execution of its workflows.
Support the electronic invoice submission process for outside vendors, including communicating and working directly with any involved third-party vendors.
Assist in the support, maintenance and updating of core Vendor Management systems and tools including the ebilling platform and established Vendor Management processes.
Identify and facilitate product and workflow improvements for Vendor Management processes.
Respond to and manage inquiries and requests from internal and external customers and vendors.
Develop, create, and deliver Job and Help aides for the benefit of internal and external customers.
Review, assess, and confirm established rates and terms with vendors as well as communicate the same to internal and external customers as appropriate.
Develop, manage, and deploy Vendor Management communication capabilities including the use of SharePoint and intranet sites.
Triage and escalate inquiries as received through the Vendor Management centralized e-mail addresses to the appropriate individual and/or team for resolution.
Understand customer needs, analyze, and resolve problems effectively, adjust work style to meet customer requirements and escalate as appropriate.
Respond to and coordinate the follow up of vendor invoice inquires and escalations.
QUALIFICATIONS
Knowledge ABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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