Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.
The Group Director of health center operations is responsible for the operational effectiveness of an assigned region and for the successful management of Regional Operations Managers and of a team of Client Success Managers and their assigned clients and clinics. Successful health center operations will include improved health of participants, satisfied client partners and efficient operations of the clinic. Lead strategy development for top clients in the region and provide an escalation point for client concerns.
Note: Strong preference for Group Director to reside in Indiana or Ohio.
ESSENTIAL DUTIES & RESPONSIBILITIES
Develop and oversee a team that manages clients and health centers within a specified geographical region.
Accountable for expense management and operational budgets within their region
Drive revenue growth by identifying new business opportunities within region
Assist clients with understanding and identifying their strategic vision, objectives and needs while providing consultative advice.
Relentlessly drives clinical outcomes, identifying areas of opportunity and driving the team to ensure we provide the best care possible. Distribute and present various health risk and utilization reports to clients and associated brokers and consultants
Provide the team with leadership and coaching necessary to ensure the development of relevant business information, timely plans and reports to drive accountability and decision making to optimize client results
Supports providers throughout region, striving to alleviate administrative burdens so providers can focus on their patients. Responds to provider issues promptly and with a positive spirit.
Follow processes with accuracy and attention to detail such as collecting data, contracts, etc., and moving them through the appropriate channels.
Identify customer needs; be continuously alert and responsive to changing customer business environment and needs.
Working knowledge of regulatory requirements, practice acts and certification requirements of assigned territory
Ensure that all contractual obligations and service commitments are being met and renewals executed
Oversee the execution of performance guarantees and drive results
Independently establish and maintain assigned client relationships and provide a high level of customer service
Maintain awareness of operational issues/performance, alert customer to issues and/or problem resolution, and instill confidence as a reliable partner.
Oversee the creation of an annual engagement strategy and integrated communications plan and review monthly with client
Visit clients/client sites on a regular basis; quarterly at a minimum
Support the implementation of new clinics
Perform other duties as assigned or required
Willingness to travel up to 60-70%
QUALIFICATIONS
Bachelor's degree, Master's degree preferred in Business Management, Healthcare Administration, Nursing or Healthcare related field and a minimum of 7 years' experience in managing operations and client relationships or equivalent combination of education and experience.
DESIRED ATTRIBUTES
High degree of client focus and attention to service excellence
Excellent written and oral communication skills
Strong presentation, employee management, and project implementation skills
Strong computer skills with Microsoft Office and EMR
Demonstrated conceptual and analytic thinking
Strong account portfolio planning and prioritization
Demonstrated track record of successful business and client relationships along with strong business acumen
Strong strategy development and execution skills
Proficiency in management of personnel.
Ability to perform services for the client and clinics with tenacious follow up
The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.
This position is also eligible for an annual incentive.
We are accepting applications for this position until a final candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.
Marathon Health Benefits Summary
We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week. For more information, visit our careers page.
Health and Well-Being: Free Marathon Health membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule
