Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Job Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coorindates mailings of literature and samples
Coordinate delivery schedules with dispatch
Keep merchandise and sales brochures stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Answering incoming calls and managing voice mails
Taking sales orders from sales representatives and customers by phone, radio, email and text message
Assisting walk-in counter customers
Receiving cash payments and running credit card approvals and check approvals
Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
Printing and distributing e-mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
Experience within the Paver or Masonry business a plus, but not mandatory
High school diploma / equivalent or a comparable combination of education, experience or training in related field
Proficient in Microsoft Office Suite
Good with basic math
Good organizational and problem solving skills
Experience with multi-line phone system
Attention to detail
Strong phone and verbal communication skills along with active listening
Ability to multi-task
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
