CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.
Job Summary
This is a hybrid role and will be required to work with Regional and local IT teams, continuously assess and improve central technology services to drive performance, and user experience while aligning the platform with business needs and technological advancements.
They will act as the primary point of contact and escalation point between the Central Technology Services function and the relevant division / region, ensuring services such as collaboration. They will also ensure Identity Management and Endpoint Management are aligned with the business needs and user requirements and in line with the global policies and processes.
Job Responsibilities
Work with regional / divisional IT teams to ensure central technology services are fit for purpose, providing optimal end user experience and guarantee efficient support of throughout the resolution lifecycle (local, global and external)
When required, escalate and in partnership with both local and the Central Technology Services function, ensure incidents are triaged and progressed accordingly, maintaining ongoing communications with the impacted region / division
Work with the Head of Central Technology Services and the regional / divisional IT teams to proactively develop and manage the central technology services pipeline and align with regional / divisional activity.
Provide technical guidance and input into regional / divisional mergers and acquisition activity to ensure the global M365 environment has been established (acquisition / mergers) / stood down (divestiture) as appropriate.
Identify opportunities to enhance central technology services, optimize license utilization and cost-effectiveness whilst collaborating with local IT teams to improve service performance.
Optimize license utilization and cost-effectiveness and collaborate with local IT teams to improve service performance whilst ensuring efficient resource allocation.
Support the implementation of the central technology service function's standardized processes, policies, tools and methodologies, working with the business to facilitate adoption & usage of the suite of central technology services and tools.
Working with the Governance & Adoption Lead, collaborate with regional / divisional IT teams to provide training, documentation and support to end-users promoting efficient and effective utilization of central technology tools.
Facilitate organizational change related to the overall user Experience around Modern Workplace adoption, addressing resistance and promoting positive user experiences.
Interact with local IT teams, department heads, and the relevant C-level executives, to ensure alignment of central technology strategies with business needs and to provide updates on progress.
Cultivate strong relationships with local IT teams and other external stakeholders, understanding their needs, challenges and goals and working within the Central Technology Services team address these.
Address stakeholder concerns, escalations and complaints promptly and effectively. Follow up on issues raised. Seek feedback from stakeholders to improve products, services and offerings.
Ability to think creatively and develop innovative solutions to complex challenges, including the ability to troubleshoot and resolve issues efficiently along with an analytical mindset to identify patterns and recommend improvements.
Job Requirements
Excellent communication skills to interact and deliver messaging effectively with diverse stakeholders and a collaborative approach to work effectively with cross functional teams.
Excellent verbal and written communication to convey complex ideas clearly, to build strong relationships and to handle concerns raised in an appropriate demeanor.
Ability to understand customer pain points, tailor solutions accordingly and bridge the communication gap between the customer and the organization
Demonstrable experience (8+ years) in delivering complex multi-year portfolios and programs against timelines and budgets while managing and building relationships with senior stakeholders (business and IT)
Relevant 3rd level qualification, preferably at Masters' level or alternatively have significant experiential knowledge to offset formal qualification.
Proven experience in large scale multi-regional change management program.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Date: Nov 26, 2024
Nearest Major Market: Atlanta
Job Segment: User Experience, Change Management, Technology, Management
