We are currently seeking an experienced and detail-oriented B2B Collections Specialist to join our accounting team. This role will be responsible for managing outstanding business-to-business accounts, ensuring timely collection of payments, and maintaining positive relationships with clients.
Key Responsibilities:
Manage a portfolio of B2B accounts receivable to ensure timely collection of overdue invoices
Contact clients via phone, email, and other communication channels to resolve payment issues and secure payments
Negotiate payment terms and settlements with clients while maintaining professional relationships
Review customer accounts and identify discrepancies or payment issues
Process and record payment receipts and follow up on overdue accounts
Maintain accurate and up-to-date records of customer interactions, payment status, and collection activities
Collaborate with internal departments, including Sales, Customer Service, and Finance, to resolve disputes and issues affecting collections
Prepare regular reports on outstanding accounts, aging reports, and collection progress
Assist with credit risk management and review customer credit limits
Provide feedback on credit policies and procedures for process improvement
Qualifications:
High school diploma or equivalent; Associate's or Bachelor's degree in Finance, Accounting, or related field preferred
2-3 years of experience in B2B collections or accounts receivable, preferably in a corporate or business setting
Strong understanding of the collections process and credit management
Proficient in using accounting software (e.g., QuickBooks, SAP, or similar systems) and Microsoft Office, especially Excel
Excellent communication and negotiation skills
Ability to handle difficult conversations and resolve conflicts professionally
Strong organizational skills and attention to detail
Ability to work independently and meet deadlines in a fast-paced environment
Knowledge of credit policies, legal compliance, and debt recovery procedures is a plus
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
