Join the AAA Washington Dispatch to team make a difference and provide our members with the best customer service possible. This position is remote.
WHAT YOU'LL DO
Collaborate with the dispatch team to assign emergency road service calls.
Maximize customer service delivery by prioritizing workload and monitoring outstanding dispatch calls to ensure the most efficient and effective use of all contractor and fleet resources.
Oversee the service request to completion, including updating members throughout the call, collaborating with the contractor for troubleshooting, status updates, assigning trouble codes, and call information.
Provide accurate terms and conditions for emergency road services and exercise discretion during the call, resolving requests issues in a timely and professional manner.
Ensure accuracy on emergency road service calls to facilitate the correct equipment being dispatched to assist members and that calls are being coded and closed accurately.
Submit coaching opportunities for CSR's and Dispatchers, service reports for contractors.
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.
WHO YOU ARE:
High School diploma or GED
2+ years' experience in customer service or dispatch industry
Competent in Microsoft Office, dispatching systems, and navigating the internet.
Ability to understand Washington state road systems and read maps.
Knowledgeable of de-escalation techniques, such as empathy and compassion, to meet the needs of members in times of stress.
WHO WE ARE
The American Automobile Association (AAA)has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.
BENEFITS
Health insurance (medical vision, prescription drug, and dental)
Up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leave
ElevenPaid Holidays every year in addition to PTO, including MLK and Juneteenth
401(k) with Employer Match
Life and LTD insurance
Flexible Spending Accounts
Shift differential for nights and weekends
4 Hours of Volunteer Time Off every year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Travel, Insurance, and Membership Discounts
Paid, on-going training throughout your career
THRIVE wellness program
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education
Salary:
Pay rate for this position is $22.60 per hour to $28.53 per hour. Offer rate is based on relevant experience.
RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal
AAA Washington is committed to hiring and retaininga diverse and inclusive staff.
We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.
We do not provide relocation assistance.The expectation for this position is that the employee lives within our Washington/Idaho service area.
