The Analyst works with Manager, Employer Tax Services, to administer client unemployment accounts ensuring accurate tax rate assignment by the states. Extensive contact with clients and state agencies requires excellent verbal and written communication skills. In addition, the Analyst is responsible for the accuracy of client account information on system.
What you'll do:
You will accurately produce and verify system generated client letters, rate projections, tax rate notices, and annual reports
You will investigate and resolve state debit/credit notices and miscellaneous documents and send them to the client
You will update the client database (i.e. add-ons, client changes, etc.) and serve as a liaison between clients, state agencies, and field operations
Ability to comprehend and complete Change of Status (COS) form and lay-off/claims impact study with a Manager's assistance
You will accurately complete unemployment and withholding registration and transfer paperwork for 1-2 assigned states
What experience you need
An Associate's degree or equivalent experience in a customer-facing role within a professional office environment (e.g. corporate customer service, help desk, etc.)
What could set you apart
Bachelor's degree or equivalent experience in tax planning and with verification of tax rates preferred
Understanding of a Quarterly Contribution Report (QCR) and how it is used
You possess excellent written and verbal communication skills, interpersonal skills, and are able to build positive relationships at all levels of the organization
Excellent organizational, decision-making, and prioritization skills, including a proven ability to multi-task
Proficiency with Windows and Microsoft Office PC applications, including Word, Excel, and Outlook
You have an aptitude for mathematics, the ability to comprehend technical information, and can apply these skills in a professional setting
You have the ability to provide exceptional customer service, while handling dated materials and adhering to strict deadlines
You will need to be resourceful, with the ability and initiative to research issues and escalate as necessary
You have experience in maintaining data and spreadsheets and the ability to pick up new systems quickly
