The Implementation Specialist is responsible for implementing Workforce Solutions products/services for new and/or existing clients. The Implementation Specialist is the clients' champion, ensuring the organization successfully implements and consistently delivers services that are of superior quality, exceeding the clients' expectations, and anticipating their future needs.
What you'll do:
Manages the technical implementation of Workforce Solutions products and services.
Communicates the value of services to clients through a high level of understanding of Workforce Solutions products and services and the available configuration options.
Advises management of customer acceptance of existing or proposed products and services and makes recommendations on enhancements or new services based upon client input.
Carries the ultimate responsibility for the success of a client's implementation while operating in a cohesive team environment.
Partners with Operations, Product Management, Sales, Client Services and Product Development for technical matters and problem resolution regarding client product or service issues.
What experience you need:
Bachelor's degree.
2 - 5 years technical business and/or client service experience.
2+ years of experience/knowledge of processing payroll and/or payroll department processes.
2+ years of experience with SaaS environments/employee self-service applications.
Prior experience in a sales support or technical development environment.
