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The Unemployment Insurance Consultant contacts clients to discuss unemployment cases and writes detailed letters to the state agency after reviewing case documents and relevant laws.
What you'll do
Provide excellent customer service by establishing a rapport with clients and the state agencies.
Receive and prioritize claims, questionnaires, determinations and other unemployment related data.
Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.
Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
Additional duties as assigned
What experience you'll need
Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience.
What could set you apart
Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
Proficiency with Google and/or Microsoft Office PC applications including Word, Excel, and Outlook
