By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environment where diversity and equity are championed through words and actions. You'll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes - as we Advance Human Ability, together.
Job Description Summary
The End-User Computing (EUC) Systems Engineer ensure the reliable operation, and overall health of SRAlab's corporate fleet of end-user computing devices and assigned IT Operations' management tools, corporate and clinical systems, or solutions.
The EUC Systems Engineer will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The EUC Systems Engineer will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.
Job Description
The Systems Engineer:
Supports SRAlab's server, database, messaging, and storage systems, including hardware (servers, disk arrays, cabling, etc.) support, operating system and applications installation and configuration.
Supports Endpoint Management & Security system(s) including security patching, anti-virus management, encryption, mitigation of vulnerability treats, systems deployments, and upgrades.
Support and management of various clinical systems, servers, and medical devices, e.g., Cerner systems, NurseCall, Pneumatic tube system, diagnostic devices, and others.
Supports the network operating system environment and provides support for administrative tasks including user accounts, directory services/domain environments, printing environment, and network security.
Provides escalation support of any server and system.
Assists in the development, implementation, and testing of disaster avoidance and recovery policies and procedures.
Documents system hardware and OS components (inventories, configuration, etc.) software (licenses, configurations, etc.) and cabling configuration.
Develop and optimize pre- and post- patching process to ensure proper implementation.
Provides diagnostic and corrective services for all network systems.
Provides tier-2 support to end-users and servs as escalation point to the Help Desk or End Users Support teams.
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.
Reporting Relationships
Reports directly to the Manager of Network and Systems
Knowledge, Skills & Abilities Required
Requires knowledge of computer technology and information management concepts typically acquired through completion of a bachelor's degree in Computer Science, Information Systems or other closely related field.
Minimum of 3 years of client endpoint engineering in a corporate IT environment.
3+ years of Microsoft tools administration/engineering experience.
3+ years scripting and task automation (via PowerShell or other scripting tools)
Up-to-date experience with client management tools (Microsoft Intune, Endpoint Management & Security Solution, or others)
Experience supporting Imprivata authentication solution and Citrix virtualization platform.
Previous experience in healthcare environment supporting electronic health records (EHR) and clinical systems such as: Cerner, iBus, GetWell, Cadwell/Cadlink, WelchAllyn, Radiology PACS and RIS, medical diagnostic devices, Autopharm, etc.
Technical certifications from Microsoft at the MCSE/MCITP levels or higher desirable.
Administrative experience with Active Directory, Windows 10 and newer operations systems, Windows servers, and centralized system management or monitoring tools.
Administrative experience with Enterprise Anti-Virus and Anti-SPAM products.
Proficiency with Endpoint Management & Security systems like Manage Engine Desktop Central, WSUS, and other tools.
Solid understanding of network protocols and technologies: HTTP, SMTP, SNMP, DHCP, VLANs.
Ability to use various tools such as Telnet, Putty, PSTools, using the GUI and command line.
Ability to use ready tools for task automation, such as: Task Scheduler, startup scripts, Powershell, etc.
Proficiency in scripting of packaged installation of patches, software, and configuration changes.
Interpersonal skills necessary to communicate effectively with users, team members, and vendors.
Works independently and able to address complex and technical issue.
Able to deliver exceptional customer service and address service requests in timely matter.
Ability to transport and move PCs, printers, and related hardware weighing up to 30 pounds
Working Conditions Normal office environment with little or no exposure to dust or extreme temperature.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Equal Employment Opportunity
ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
