Location Framingham, MassachusettsUS
Job ID REQ-054116
Key Responsibilities:
Enhance the Customer Experience
To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption
Meet regularly with laboratory service providers to ensure open lines of communication
Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary
To be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair
Support decommissioning of old instruments and related documentation
Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation
Be involved in improvement work linked to the assignment
Perform other tasks as needed
Execution of regular inventory activities utilizing asset management tracking tools
Support your Team
To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory
To work with PerkinElmer and customer staff to help maintain lab documentation and coordinate archiving
To provide timely communication to lab users on impact of any site service work
This role will work closely with other teams to seamlessly deliver lab support services
May be required to cross-train and back-up other lab support areas
Basic Qualifications:
Associates degree with 1+ years' experience in a customer facing role within a scientific environment or
High School Diploma with 2+ years' experience in a customer facing role within a scientific environment
Working Environment
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
The annualcompensation range for this full-time position is $57,200.00 to $66,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
