Job Type

Full-time

Description

Senior IT System Engineer

Little Rock, AR

Job Title: Senior IT Systems Engineer

Position Overview:

Smiley Technologies is seeking a highly skilled Senior IT Systems Engineer to join our dynamic team. This role is integral to the success of our IT operations, focusing on the design, implementation, management, and support of key complex systems across a hybrid IT environment. The ideal candidate will excel in designing and managing both on-premises and cloud technologies, ensuring the reliability, security, and scalability of Smiley and clients' infrastructure.

What you would be responsible for:

• Entra ID/Azure AD implementation and administration of hybrid identity solutions and integration between on-premises and cloud environments
• Lead projects to implement hybrid-joined devices and Active Directory environments, and environments transitioning from hybrid setups to fully cloud-joined environments.
• Implementing and managing devices and configurations through Microsoft Intune and on premises Group Policy creation, deployment, and troubleshooting.
• Supporting conditional access policies in Entra ID/Azure AD, and working with authentication protocols like OAuth, SAML, and OpenID.
• Implement solutions to manage devices across multiple platforms (iOS, Android, Windows). MDM solutions (e.g., Microsoft Endpoint Manager, Intune, or VMware Workspace ONE).
• Lead projects for MFA integrations and migrations for enterprise environments, along with day to day support within MFA solutions like Duo and Microsoft MFA
• Managing DNS in both on-premises and cloud environments (e.g., Azure, AWS, Cloudflare or Google Cloud).
• Design, implement and support cloud-based printing platforms such as Microsoft Universal Print or similar solutions.
• Engineering & administration of virtual machine networking, storage, and optimization within VMware suite (vSphere, ESXi, vCenter).
• Full management of hardware lifecycles, including firmware updates, RAID configurations, and performance tuning, specifically HPE and Dell hardware and storage arrays.
• Administration of patch management tools like WSUS, SCCM, ConnectWise or third-party RMM platforms.
• Administration of enterprise backup platforms like Barracuda, Veeam, and Unitrends, which include supporting and executing disaster recovery plans.
• Supporting security & regulatory frameworks like GLBA, NIST, CIS, FFIEC, and PCI to ensure compliance.
• Project Management planning and executing large-scale IT projects. Providing clear communication / documentation and using tools like Microsoft Project or Jira.
• Cultivate and maintain strong, professional relationships with clients to ensure satisfaction, trust, and long-term partnerships.
• Managing multiple priorities effectively in an agile, fast-paced environment, demonstrating strong organizational skills and the ability to work both independently and collaboratively within a team.

What Technologies will you get the opportunity to work with?

Our primary technology stack is Microsoft-based, with our platform built on .Net Core and deployed across both Azure and on-premises environments. Daily, you can expect to work with a broad range of technologies and tools, including:

Entra ID (Azure AD), Azure AD Connect, Intune, Access Control, MS SSO, Office 365/MS365, and Active Directory, VMware, Azure Virtual Machines, Windows Server (2012-2025 versions), and enterprise storage solutions from HPE and Dell. Barracuda Web Filter, Barracuda Backup, MS Authenticator, and Duo MFA. PowerShell scripting, ConnectWise Automate, and Remote Monitoring and Management (RMM) tools.

If you have experience with some of these technologies and are eager to learn and expand your skill set, this could be a great match for you! We value adaptability, a willingness to grow, and the ability to work with cutting-edge technology.

Why Join Smiley?

Smiley Technologies offers the opportunity to be part of a company with a rich history and a commitment to innovation for core banking solutions. Founded in 2002, the company builds upon a legacy that began over 50 years ago with Systematic Inc., a pioneer in outsourcing data processing for banks.

At Smiley Technologies, we prioritize a people-first culture, fostering a collaborative and optimistic work environment where respect and teamwork are paramount.

Our dedication to exceptional customer service and continuous innovation makes us a trusted partner for community banks nationwide.

By joining our team, you'll contribute to delivering advanced, reliable, and efficient technology stacks for Smiley and our client banks, making a meaningful impact in the financial industry.

Next steps:

After you've completed your application form, you will be invited to an initial video call with our Technical Recruiter, Josh, who will verify your application and confirm the finer details surrounding the position.

Interview 1 - this will be completed via video call with a select group from our IT Operations team, focused mainly around cultural fit and technical experience.

Interview 2 - this will be onsite, giving you the opportunity to review the working environment and even meet some potential colleagues. There will be a small technical scenario to navigate, showcasing a realistic ticket that you are likely to receive.

If everyone is happy, we will move forward with an offer and our HR team will begin the onboarding process!

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