Join our team as a relief Scheduling Coordinator and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job – we are a community committed to the well-being of our migrant farmworkers.
We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.
Position Highlights:
$16.81-$20.59/hour DOE with the ability to go higher for highly experienced candidates
What You’ll Do:
Manage scheduling phone queue, transfer calls to appropriate staff
Schedule patient appointments based on guidelines and provider availability
Verify and update patient demographic and insurance information
Notify patients of schedule changes and adjust appointments
Assess patient needs to meet with Patient Benefits Coordinator, schedule appointments as needed
Handle daily scheduling work queues and provide patient outreach
Offer backup support to Front Office positions as required
May perform Lead duties by acting as a liaison between line staff and the direct supervisor. Responsible for maintaining the day-to-day flow of the department, including managing breaks, lunches, sick calls, and overtime. Provide insights to management regarding the skill level and performance of employees. Provide training to new employees and existing staff when needed. Perform quality audits and report findings to management.
Qualifications:
High School Diploma or General Education Diploma (GED)
One year's experience working in a call center, scheduling appointments, and clerical work in a healthcare environment is preferred
Bilingual (English/Spanish) required at a level 9
Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions
Strong interpersonal skills with the ability to interact with patients, providers, and staff in a professional manner
Basic knowledge of medical terminology is preferred
Basic knowledge of the Epic systems is preferred
Basic proficiency in Word and Excel
Our mission celebrates diversity. We are committed to equal-opportunity employment.
Contact us at jobs@yvfwc.org to learn more about this opportunity!
