Volt is immediately hiring for Customer Service in Carlsbad, Ca.
Payrate: $18 an hour
Schedule: Monday - Friday 9 am - 6 pm
As a Customer Service you will
Answer all incoming phone calls from customers and call center
Close all customer tasks from call center in timely manner
Ask the customer qualifying questions to uncover needs and directs calls appropriately
Ensures that service consultants receive messages promptly
Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
Misc tasks from Service Manager
Print power packs (customer information) for next day service appointments
Provide reporting to dealership management
Loan agreements for loaner vehicles
Call inactive customers for re-engagement
Close repair orders
File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
Scanning all Service files
This is a full time opportunity
The ideal candidate will have:
Filling experience
Scanning documents
Answering incoming calls to set service appointments, or other issues with products or services.
Making outbound calls that service is coming due or that clients have recalls on their vehicle
Identify customers' needs and wants, give your best to clarify information
Building lasting relationships with clients and other call center team members based on trust and reliability.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Completing other duties as assigned by management
Pay Rate: $18.00/hr
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. ยง 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
