GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.


We are in search of a seasoned and highly proficient Physical Security Systems Application Specialist to join our dynamic team. The ideal candidate will assume responsibility for supporting and maintaining access control, CCTV, CAD reporting, and visitor management applications and servers. This role demands a robust background in information technology, a minimum of five years pertinent experience, and a bachelor's degree in information technology or a related field.


PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.


Access Control Systems:


- Installs and upgrades hardware, operating systems and/or appropriate software and includes monthly security patches for access control systems.


- Configure, troubleshoot, and maintain access control systems, including those from Honeywell, Genetec, and Software House


- Review diagnostics and assess the functionality and efficiency of access control systems.


- Collaborate with cross-functional teams to execute access control device programming and ensure on-prem server maintenance.


- Provide technical support identifying, investigating, and resolving users' problems


- Occasionally cover Photo ID Station in a fast paced, high-volume area


- Occasionally process access request tickets/emails


CCTV Systems:


- Installs and upgrades hardware, operating systems and/or appropriate software and includes monthly security patches for on-prem CCTV systems.


- Manage and monitor prem CCTV systems, showcasing expertise in Milestone CCTV systems, for surveillance and server maintenance.


- Perform regular inspections and maintenance of CCTV system equipment to guarantee optimal performance.


CAD Reporting:


- Support the operation of Computer-Aided Dispatch (CAD) reporting tools to create and analyze security-related reports.


Visitor Management:


- Oversee the visitor management system, ensuring accurate and secure visitor registrations.


- Conduct staff training on proper procedures related to visitor management, access control and VMS Systems


Application and Server Support:


- Provide technical support for security applications and servers, emphasizing specific experience with Microsoft SQL Server and Windows Server operating systems.


- Collaborate with IT teams to implement updates and patches, enhancing system security.


Other:


- Update the department's standard operating procedure (SOP) for access control, Video Management, CARD, Visitor Management systems.


- Provide Project Management on projects determined appropriate by the department's Senior Manager of Systems and Technology.



Qualifications

SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.


- Profound knowledge of access control, CCTV (Video Management System), CAD reporting, and visitor management systems


- Familiarity and hands-on experience with security systems from Honeywell, Genetec, Software House, and Milestone Video Management System


- Strong proficiency with Microsoft SQL Server and Windows Server operating systems


- Exceptional troubleshooting and problem-solving skills


- Excellent communication and interpersonal skills


LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required


- Driver's License (Required)


EDUCATION: Specify minimum education and clearly indicate if preferred or required


- Bachelor's degree in information technology or a related field (Required)


EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required


- Minimum of five years' experience in a similar role, preferably within a healthcare or critical infrastructure setting (Required)



EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.