C.R. Laurence Co., Inc. (CRL), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.
We are part of the Oldcastle Building Envelope and operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their industries mean they demand the highest standards from their suppliers.
Branch General Manager
Position Summary: The Branch General Manager (BGM) is responsible for the overall success and management of our service center in Phoenix, AZ. The BGM will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives. The BGM will have a strong customer focus, leveraging the CRL brand, and will drive employee engagement in a rapidly changing and highly competitive business environment.
Essential Functions:
Full responsibility for P&L-related activities for the branch area
Establishing a safety-first, team culture among service center personnel and holding the team to a high standard of customer satisfaction
Consistently administering company policies and procedures throughout the service center
Monitoring and maintaining job satisfaction among employees by completing annual performance evaluations and salary reviews in a thorough and timely manner
Preparing business forecasts, budgets, and other reports
Assist in recruiting, interviewing, selecting, and training all service center employees
Execute financial analysis to identify trends and prospective problem areas and take immediate actions based on findings
Optimizing the service center to provide service, complete tasks and otherwise perform in an efficient manner
Executing sales calls either with an outside sales rep or independently
Developing new programs and executing established plans and product launches to meet and exceed sales goals
Maintain a working knowledge of competitors, assisting in the development/ideation of innovations to maintain a market leadership position and sharing best practices across the organization
Grow/enhance customer relationships and intimacy & position CRL as a supplier of choice
Other Skills:
Strong interpersonal/communication skills – both oral and written
Ability to self-start and motivate a group of individuals to act as a team towards a common goal
Analyze cost and forecast data to ensure alignment with the stated goals and objectives
Build a team culture by recruiting, motivating, and training the staff
Review and promote the maintenance of a safe, accident-free, and healthy work environment
Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan
Ability to effectively collaborate with cross-functional teams and leaders
Excellent analytical skills, financial acumen, and attention to detail
