Job ID: 24-17400 Type: Regular Full-Time # of Openings: 1 Category: Customer Service & Support Mitchell International, Inc.
Overview
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Responsibilities
Full time, remote position. Must be located in Tampa, FL for occasional onsite meetings
Compensation: $23 per hour
Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, Employee Assistance and Referral Program.
Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms.
Handles requests for additional company materials.
Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.
Qualifications
Minimum Education:
High School diploma or equivalent
Required Skills and Experience:
4 years of experience with Worker Comp Industry
Strong Computer skills (i.e. MS Office, MS Excel, office equipment)
Good organizational skills and ability to meet designated deadlines and productivity standards
Past experience in office setting a plus
Desired Skills and Experience:
Ability to multi-task, work in a fast paced environment with daily productions, goals and quality standards
Ability to work well with all levels of staff in a courteous, professional manner
Understanding of workers’ compensation guidelines is a plus
Intermediate to Advance Microsoft Office - Word, Excel, Outlook
Ability to learn and adapt to internal software programs
