Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
Competitive Pay
Vacation & Sick Leave
Medical/Dental/Vision
401(k)
Tool Discounts/Tool Insurance
Technical Training & Professional Development Classes
And More
JOB DETAILS:
Shift
1 st /Day Shift
Location
In Office
Schedule
Schedule to be provided by leader.
Salary Range
$52,032 - $88,611 per year
JOB SUMMARY:
Takes responsibility for client walk in traffic into the Mesa Client Services Building and takes immediate ownership of the purpose of the visit whether its parts, service, rental, or other. Works with Parts personnel to direct client to proper personnel, assists with will call and other parts requests. Works with Service Advisor and Rental Coordinator to ensure that client expectations are followed through on and all inquiries are satisfied. Ensures that all clients are acknowledged immediately in a professional and welcoming manner. Works with all areas of the Parts, Service, Rental, and Product Support Departments. Accepts assignments and projects that will provide the knowledge and experiences to progress into supervision or management within Product Support. Gains this experience through acquiring knowledge of all markets and departments on the Mesa Campus and Branch locations. Develops relationships with key players in all departments and in-depth knowledge of competitive markets and the service capabilities that are offered in each department and store. Must be willing to work out of town, various shifts, and long hours to accomplish assignments and goals. Must be prepared to be considered as a strong candidate for a supervisory position in the parts department.
ESSENTIAL FUNCTIONS :
Gain and maintain knowledge on all facets of the Client Services Building including Mesa Parts Operations through exposure to not only parts transactions but works with service advisor and rental coordinator to ensure that all client transactions and visits are handled with the utmost in professionalism. Will take ownership of service and rental transactions in the absence of the advisor and coordinator. Gains knowledge of brand novelty inventory control processes including stock order processing. Is responsible for stocking levels for all brand displays.
Gain and maintain knowledge on all markets through exposure to general construction, mining, agriculture, governmental and engine business. Develop solid relationships with all key managers and supervisors in Mesa to facilitate market and services related questions.
Gain and maintain knowledge of Mesa and Branch Store Parts, Service, and Rental Operations and all key contacts at all locations. Foster relationships with all branch stores and key employees who can be contacted for quick responses to inquiries.
Assume responsibility for assigned projects and completes them in a satisfactory manner, according to deadlines and to the client's satisfaction.
Accept and perform job responsibilities pertaining to all areas and stores as assigned.
Must be willing to work all shifts as assigned.
Must be willing to work at Branch Stores for extended periods as assigned.
Must be willing to work long hours and weekends if required to complete an assigned project.
Performs all other duties as assigned by the immediate Supervisor.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
ADDITIONAL RESPONSIBILITIES:
Attend and completes the Client Experience and supervisory training classes as assigned.
Make client visits and follow up calls as needed.
Work in the Mesa and EHS Parts along with the Service and Rental Departments for a limited time to gain an understanding and knowledge of their functions and operations.
Learn the budgeting process.
Participate in rotation of weekend and after-hours parts duty.
Work within and promote corporate values.
KNOWLEDGE SKILLS AND ABILITIES :
Must demonstrate computer skills sufficient to complete assigned responsibilities.
Must demonstrate good interpersonal skills when communicating with peers, management, and clients.
Must be able to motivate a work group to achieve desired results.
Must possess a solid knowledge of the DBS, WMS, SPI, and SIS systems.
Must have good to excellent product knowledge.
Must have good to excellent oral and written communication skills.
Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
Must have acceptable attendance to meet all company standards and requirements.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Must possess a valid driver's license and maintain a clean driving record.
Must have completed bachelor's degree, preferably in Business Administration.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to handle and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The "Know Your Rights" Poster is available here:
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
