ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate the integration of social services/case management functions into the patient care, discharge, and home planning processes with other hospital departments, external service organizations, agencies and healthcare facilities.

Conduct concurrent medical record review using specific indicators and criteria as approved by medical staff, JCAHO, CMS, and other state agencies. Acts as patient advocate: investigates and reports adverse occurrences, and performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.

Promote effective and efficient utilization of clinical resources.

Mobilizes resources and interviews, as needed, to achieve expected goal to assist in achieving desired clinical outcomes within the desired timeframe.

Ensure that patient tests are appropriate and necessary and are carried out within the established timeframe and that results are promptly available.

Conducts review for appropriate utilization of services from admission through discharge. Evaluate patient satisfaction and quality of care provided.

Assesses patient care required throughout continuum of care for diagnosis, procedures and DRGs.

Introduces self to patient and family and explains clinical case manager role and process for patient and family to contact clinical case manager.
Communicates with physicians at regular intervals throughout hospitalization and develops an effective working relationship. Assist physicians to maintain appropriate cost, case, and desired patient outcomes.
9. Complete expanded assessment of patients and family needs at time of admission. Complete psychosocial assessment.
Assess patients progress through expected hospital course.

Refers cases where patients and/or family would benefit from counseling required to complete complex discharge plan to social

Serve as a patient advocate. Enhances a collaborative relationship to maximize the patients and familys ability to make informed decisions.

Facilitates interdisciplinary patient care rounds and/or conferences to review treatment goals, optimize resource utilization, provide family education and identified post-hospital needs.

Collaborate with clinical staff in the development and execution of the plan of care, and achievement of goals.

Directs and participates in the development and implementation of patient care policies and protocols in order to provide advice and guidance in handling special cases or patient needs.

Coordinates the provision of social services to patients, families, and significant others to enable them to deal with the impact ofIllness on individual family functioning and to achieve maximum benefits from healthcare services.