Under direct supervision, the Specialist will maintain data related to employers, insurers, courts, offices and other parties within the automated system in a meticulous and timely manner. Serves as customer service liaison with automated system users and the employer community to ensure data is updated, recorded and verified effectively. Other duties as assigned.
JOB DUTIES:
30% - Essential - Data Management: Conducts research and outreach to employers and other parties maintained in the automated system to document appropriate contact and benefit information. Updates and verifies records as needed and in a timely manner. Maintains other data within the automated system for court, private attorneys and other parties integral to the provision of Child Support Services.
25% - Essential - Technical Support: Responds to system user inquiries and issues via the problem ticket system, emails, incoming calls, and desk-side visits. Works with the user to resolve reported data issues. Responds to user requests to update other party information within two business days of request.
20% - Essential - Customer Service: Serves as a liaison with employers to ensure compliance with the income withholding process. Updates the automated system appropriately with changes in employment status of individuals. Provides guidance to employers on the income withholding process and individual withholdings.
15% - Essential - Analyze & Report: Troubleshoots problems by analyzing, identifying, and diagnosing faults and symptoms using established procedures and processes. Track, escalate, and communicate unresolved issues to the appropriate staff member. Assists with reports to management primarily by using the problem ticket system to track work and status. Provides problem resolution information to others within the ticket system for shared use.
10% - Essential - General Clerical: Perform other related general office duties in order to enable flexibility during changing work demands. Also serves as back-up to the New Hire Unit.
MINIMUM REQUIREMENTS:
Education - High School or Equivalent - and relevant experience. An associate's degree or a bachelor's degree in a related field may be substituted. Work Exp 1+ years
PREFERRED REQUIREMENTS:
Education - 1st Bachelor's Degree Licenses - Drivers License Class D normal
RESPONSIBILITIES:
JOB KNOWLEDGE Fundamental Job Knowledge - Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations
SUPERVISORY RESPONSIBILITIES No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES No Budget Responsibilities - No fiscal responsibility for the department's budget.
PHYSICAL REQUIREMENTS:
Education - 1st Bachelor's Degree Licenses - Drivers License Class D normal
WORKING CONDITIONS:
0% - No Work Conditions
WORK SCHEDULE:
Standard Hrs: 37.5
JOB LOCATION:
Columbia, SC
APPLICATION DEADLINE:
Review of applications will begin immediately, and position will remain open until filled.
CLOSING STATEMENT:
Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.
