Provide administrative support for the Spaulding Cape Cod Outpatient Physician Clinic. Perform all activities associated with the daily operations of the clinic including scheduling, registration, coordination of diagnostic testing and specialty consults.
Responds to calls from patients, doctor's offices, case managers, and insurance companies, in a professional manner. Accurately communicates accurate messages as needed.
Patients are scheduled for initial evaluation, follow up and injection procedures according to department standards.
Instructions are clearly communicated to patient.
Patients are greeted during check in and the registration, insurance verification and co-pay functions are completed. Physicians are notified of patient arrival.
External clinical information and diagnostics are obtained for all appointments and uploaded to EMR in accordance with department standards.
Monitor all incoming referrals, correspondence, test results and process according to department standards.
Coordinate external specialty consults and diagnostic testing. Obtain insurance authorizations for these appointments.
Insurance approvals and documentation are recorded in the EMR in accordance with department standards.
Clinic charges are reviewed for accuracy and routed to billing service.
Customer service delivery is carried out to achieve stated goals.
Additional department, organization, or network activities are completed per established objectives.
SRN Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld
Qualifications
Qualifications and Experience
Education/Degree
Required: High school graduate requires.
Preferred: Associates degree preferred
Experience
Required
Preferred
Two years' experience in a medical/physician's office setting and/or experience with insurance benefits preferred.
Licensure
Required
Preferred
Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)
Required
Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Preferred
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
Attention to detail.
EEO Statement
Spaulding Rehabilitation is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and to receive other benefits and privileges of employment.
