Provides technical support for both hardware and software issues our users encounter
Manages the configuration and operation of client-based computer operating systems
Monitors the system daily and respond immediately to security or usability concerns
Maintains system backups including creation and testing
Responds to and resolve Service Desk requests
Upgrades systems and processes as required for enhanced functionality and security issue resolution
Administers infrastructure, including firewalls, databases, malware protection software, and other processes
Reviews application and system logs
Installs and tests computer-related equipment
Stays current with new technologies, organizing pilot studies and demonstrations to understand how they may fit into the current environment
Works with IT Management team to ensure compliance for governmental and contractual requirements
Conducts oneself in accordance with Company’s Core Values
Other duties as assigned
MINIMUM QUALIFICATIONS AND EXPERIENCE -
Bachelor's degree in Computer Science, Management Information Systems, or equivalent experience in system administration
Experience maintaining VMWare environments and Windows servers, including setup/build, patching, troubleshooting, and application/operating system performance tuning
Two years’ experience with server virtualization
Experience with Storage Area Network technologies, Veeam, Nimble, VMware administration, and design and implementation of new systems
Ability to manage Active Directory and Group Policies
Experience designing and maintaining wired and wireless infrastructure
Ability to install, configure, and maintain Exchange Server, SQL Server, and M365
Experience in administration of IP Switching and TCP/IP networking
General understanding of Cisco Systems required, CCNA preferred
Strong customer service orientation
Excellent verbal and written communication skills with the ability to present ideas, concepts, and proposals to a wide range of internal and external audiences at all levels, both technical and non-technical
Five years of supervisor or management experience is preferred with demonstrated leadership skills and ability to coach employees
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
