Job Description:

Hilton San Francisco Union Square is seeking a Telecommunication Supervisor to lead the Telecommunication team!

The Hilton San Francisco Union Square stands out as one of the city's tallest structures, boasting a historic yet modern design. It offers 1,921 rooms, 134,500 square feet of event space, and four dining options. Situated at the core of San Francisco, it places you right in the midst of all the desired destinations.

The ideal candidate for this position should possess a minimum of two years of customer service experience, two years of supervisory experience, and should be passionate, energetic, and flexible with their schedule.

Classification: Full-Time

Shifts: mornings, evenings, weekends and holidays are required

The hourly rate: $32.94

What will I be doing?

As a Communications Supervisor, you would be responsible for the daily supervision of the Communications Department to deliver an excellent guest experience and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Supervise, support and monitor team member performance in all communications and telephone procedures including, but not limited to, answering and directing calls, recording and relaying messages, responding to emergency situations according to established standards and communicating information to guests
• Schedule and coordinate installation and service of telephones and high-speed internet connectivity in all meeting and conference facilities
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Demonstrate and ensure team members have a thorough knowledge of hotel, local and general product information
• Schedule, assign daily work, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Perform duties of Communications/Telephone Operator

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work . We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

" Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

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