Job Description:

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Salary Range: $47,320 - $58,500 annually, plus bonus eligibility

Summary: Responsible for customer service regarding putter authentication, restoration and custom shop work as well as participating in all aspects of the putter authentication. - assist CSR Supervisor.

Responsibilities:

• Provide strong phone coverage to assist customers, consumers with valuable information in regard to sending in their Putters for Authentication/Restoration/Custom Shop work. Coordinate all aspects of Authentication/Restoration and Custom Shop requests. Must have great phone skills and product knowledge. Lead CSR who will make decisions on daily situations, and to Provide inside support for Product Manager when necessary.


• Responsible for receiving putters and updating the system as they arrive. Notifying the customer immediately of any discrepancies that they see with the Putters or issues with the work requested. Responsible for maintaining files, evaluating putters, photographing the product and issuing Letters of Authenticity.


• Facilitate the shipping out of all Putters in a timely matter.


• Managing the payment of the Authentication/Restoration/Custom Shop process. Making sure that Credit Cards are run before putters are shipped out.

Qualifications:

• High School Diploma required, AS or BS degree highly preferred.


• 2-4 years' experience in customer service / golf industry or 1 year as an Acushnet Company Associate CSR. Computer proficiency required.


• Sitting long periods of time on the phone with customers.


• Knowledge of Scotty Cameron products and history a benefit.

How To Apply:

Candidates meeting the qualifications listed above are invited to submit their resume along with salary requirements via the apply button for this job at: https://employment.acushnetgolf.com/ and must submit a resume in "MS Word Form ONLY" in order to be considered.

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