Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.
About the role:
As a Customer Support Representative at TQL, you will be the first point of contact for customers who need assistance with accounting-related issues. Your main responsibilities will include managing and routing incoming calls and help desk tickets, collaborating with TQL partners and your team members to provide initial assistance for accounting issues, and achieving ticket-resolution production goals.
What’s in it for you:
Compensation starting at $18.00/hour depending on experience
Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
Up to $5,000/year in tuition reimbursement
Employee referral bonus opportunities
We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing:
Respond to incoming calls professionally and courteously, addressing inquires and resolving concerns
Ensure assigned tickets meet team quality standards and achieve production goals
Manage ticket volume in the queue to maintain efficiency
Troubleshoot incoming more complex problems and provide guidance for common issue and problem resolution to additional team members
Document detailed records of customer interactions, issues, and resolutions in TQL’s ticketing system
Create tickets for customers and sales floor calls requiring action
Follow up on interdepartmental issues involving parties to ensure exceptional customer service is delivered
What you need:
1+ years of customer service or related experience
Hall of fame work ethic with a history of excellent attendance
Strong verbal communication skills – face to face and over the phone
Proficient in Microsoft Office, including Word, Excel, and Outlook
Ability to take ownership of responsibilities and see tasks through completion
Where you'll be: 1701 Edison Drive , Milford, OH 45150
