You are more than just a number; we are more than just a bank. At Tradition Capital Bank, we are partners in business and in life; building dreams and futures on one simple idea: strong one-on-one relationships.
We place our people in the right seats and position our employees to do what they love. Every person and every role matters: when we function together as One Team, we achieve extraordinary results. As each other's raving fans, we reach across titles and organizational structure to encourage one another.
Here at Tradition, we believe that when people work together with shared values and an open mind, anything is possible.
Tradition is always in the making; join us in celebrating our roots and being a part of what's next.
What You Will Be Doing:
The Treasury Management Specialist II is responsible for delivering high-touch service to internal and external clients that is defect-free, timely, and demonstrates care. Assists with the implementation of new Treasury Management products and services and provides a wide range of administrative and clerical support related to the Treasury Management function.
How You Will Get the Job Done:
Client Support: Actively engage in Treasury Management phone and email accounts to provide exceptional client service. Provides on-site client support as required through the client onboarding and implementation process of Treasury Management products and services. Support Treasury Management Sales team to collaborate to identify and recommend opportunities to cross-sell products and services. Assist in providing awareness of Treasury Management products to other teams within the bank.
Product & Service Implementation Support: Works collaboratively across teams to implement new Treasury Management products and services and ensure an experience that aligns with the Bank's Client Service Standards. Assist with the implementation of system upgrades and communications, related to Treasury Management products and services. Performs maintenance as needed on existing products. Gain expertise in Treasury Management products including the onboarding, risk mitigation, and continued maintenance of those products.
Account Monitoring & Maintenance: Regularly monitor and maintain system and account activity to ensure for accurate data integrity as well as in accordance with compliance related to all applicable to Federal, State, and local regulatory requirements. Identify, report, and respond to resolve anomalies according to Bank's policies, procedures and practices. Assist with preparation of periodic reports, reviews, and cost analysis, as required.
Risk Mitigation & Ongoing Review: Maintain ongoing review of Treasury Management transactions to ensure proper use of the products including but not limited to ACH batches, remote capture deposits, report review, and mobile capture deposits. Partner with sales staff to maintain a high standard of risk mitigation on Treasury Management products and services. Perform a risk mitigation review of Treasury Management transactions and review reports.
Transaction Processing & Procedures: Effectively communicates with Deposit Operations, Client Experience Teams, and clients to complete accurate and timely processing of exception items related to but not limited to ACH, wire, check, etc., and according to regulatory rules and Bank policy, procedures, and practices. Creates and completes periodic updates to Treasury documents including procedures, forms, and agreements, as assigned. Partner with Deposit Ops to ensure the accurate input and verbal verification of outbound wire transfers.
Collaboration: Supports the Treasury Management Sales team in the preparation of sales presentations and client agreements. Assists with the onboarding of Treasury Management products and services related but not limited to wire, Automated Clearing House (ACH), Business Online Banking, Positive Pay, bill payment, lockbox services, sweep, remote deposit, and Intuit product and services, etc. Works collaboratively across teams to gather feedback and respond constructively to opportunities to enhance Treasury Management products, services, and client experience.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Requirements:
What Sets You Apart:
A role model for our core values: Do the Right Thing, Get Stuff Done (G.S.D.), One Team, and Give Generously
Demonstrated commitment to timely, defect free and caring client service
Knowledgeable of bank policies, procedures, and regulations
Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.
Professional and client focused
Stay abreast to current trends in electronic banking (including online and mobile platforms)
Able to perform at a high level in a fast-paced environment
Flexible to change in a growing organization
Aptitude for problem solving
Demonstrate a collaborative work style and respect for others
Ability to read and interpret documentation such as operating and procedure manuals
Proficient at Microsoft Excel, Word, Outlook and PowerPoint; strong technical ability
Excellent verbal and written communication skills
An independent, quick learner
Demonstrate a high level of organization and attention to detail
Able to prioritize and manage multiple projects/tasks
Demonstrate a collaborative work style and respect for others
Demonstrate self-motivation and present a resourceful work ethic
Professional & Educational Experience You Bring:
A Bachelor's Degree from College or University and a minimum of 3-5 years of experience in customer service and/or banking in related position in deposit operations and a strong understanding of Treasury Management products and of the secondary credit risk associated with Treasury Management; or equivalent combination of education and experience.
Work Environment*:
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle and feel objects, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 25 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception in the window environment and the ability to adjust focus.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Travel may be required for this position
*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tradition Capital Bank is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; sex; pregnancy, childbirth, and related disabilities; marital status; status with regard to public assistance; disability; genetic information; sexual orientation, off duty usage of lawful products; familial status; status as a patient enrolled in the marijuana registry program; membership or activity in a local commission; citizenship status; uniform servicemember status; and age; or any other protected class under federal, state, or local law.
