Scheduling - Logistics Case Manager (Seal Beach, CA or Seattle WA)
US-CA-Seal Beach
Job ID: 2024-3038 Type: Regular Full-Time # of Openings: 1 Category: Patient Ops Seal Beach
Overview
Who we are.
Dendreon is making the battle against cancer personal. Our flagship product PROVENGE® (sipuleucel-T), was the first FDA approved immunotherapy for the treatment of metastatic castrate resistant prostate cancer and is made from the patient's own immune cells.
If you are looking to positively impact the lives of patients, we want you to join our team. We have Immunotherapy Manufacturing Facilities located in Seal Beach, CA and Union City, GA. A sizeable Research & Development group based out of Seattle, WA, and a highly skilled Commercial team countrywide.
Core Values:
PutPatients First. Every day is a new opportunity to improve the lives of patients living with cancer
Act with Integrity. Be honest, transparent, and committed to doing what’s right in every situation.
Build Trust. Building trust takes time. Engage teammates, be candid and transparent. Over communicate and seek feedback.
Raise the Bar. Harness continuous improvement, foster innovation and elevate our people.
Drive Results. Be accountable and execute – we win together when everyone performs.
Your Role:
Dendreon Patient Operations manages the creation of the production plan and execution of arm-to-arm activities, including but not limited to enrollment intake, production management, demand planning, logistics analysis, scheduling, and real-time product monitoring supporting a comprehensive Provenge supply chain.
The primary focus of this position is to schedule and monitor patients treatment schedules according to the care providers preferences in a diverse call center environment while providing an exceptional customer experience throughout the entire process.
Responsibilities
Your Work:
Create and maintain patient treatment schedules within the process constraints
Makes informed, methodical decisions throughout a very complex process
Obtains understanding of customer schedule preferences, and develops and implements methods to meet or exceed expectations
Monitors and adjusts production activities required to support the logistics and manufacture of patient treatment schedules
Input and maintain data related to patient treatments schedules within Dendreon’s proprietary scheduling system and CRM
Supports cross-functional activities such as Logistics, Enrollment intake and Order Management tasks
Supports Patient Assistance Programs such as lodging and transportation
Liaise with internal and external partners to identify, anticipate and resolve issues in a timely manner
Provides excellent customer service while meeting specific quality expectations
Mentor and train internal partners for growth opportunities
Recommend opportunities for process improvement; lead the development and implementation of supporting projects
Manage high volume calls and e-mails in a professional and timely manner
Develop collaborative working relationships, be a valued team contributor, and model Dendreon’ s corporate values
Qualifications
Bachelor’s degree or equivalent experience
1-2 years related experience in production planning or scheduling within the healthcare industry preferred
Outstanding customer service skills and written and verbal communications skills
Strong analytical and problem solving skills
Ability to multi-task and make decisions in a fast-paced, high-volume environment
Accuracy, thoroughness and attention to detail
Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
Ability to learn and retain procedure, policy and system information
Excellent attendance and punctuality
Strong computer skills
Working Conditions and Physical Requirements:
Ability to sit or stand for extended periods of time
Finger dexterity sufficient to use a computer and to complete paperwork activities
Vision sufficient to use a computer, to read written materials and to complete paperwork activities;
Hearing sufficient to communicate with individuals by telephone and in person
