Provides technical and operational direction and support, defining, developing, and maintaining applications utilized in Patient Financial Services/Revenue Cycle areas in accordance with departmental standards and procedures. Work as a liaison with IS&T and third party vendors to apply system functionality and upgrades, as well as testing and validation. Utilize reporting databases and application reporting structures to provide complex ad-hoc reporting for PFS/Revenue Cycle management and staff. Build, schedule, and maintain reports, including dashboard and trending style reports. Provide data extracts to internal customers and contracted businesses. Analyze the outcome of reports to maintain integrity and identify key strategic trends.Minimum Required: Associate's Degree - Info Systems or similar ? Preferred Degree: Bachelor's Degree | Epic Hospital Billing and/or Epic Clarity Data Model (or current Epic equivalent) certification required. | Minimum Required: Willing to certify, license or graduate within 12 months 3 - 5 Years equivalent experience ? Preferred: 6 - 10 Years equivalent experienceJob Function: Report design and production - 30% Provides solutions and alternatives to problems/issues including ad-hoc reports to support offered solutions. Design ad-hoc reports and data extracts to meet customer requests. Utilize report-scheduling software to automate reporting and data extracts where applicable. Provides maintenance support for all application tables or reports. Checks, verifies, and processes standard application reports as required by end users. Provides timely and accurate support to resolve reporting errors and user reported problems. Job Function: Support third party systems - 30% Responsible for supporting third party systems; maintaining, trouble-shooting and acting as a liaison to vendor. Provides documented solution alternatives to problems/issues to support offered solutions. Executes application design changes according to established procedures. Develops detailed, written, and inclusive application test plans. Performs complete testing of software and validates application requirements are met. Provides user training and/or support to customers, training, and operations staff. Provides timely and accurate support to resolve application errors and user reported problems. Documents application request using the Service Request system. Acts as a resource / subject matter expert for UC Health Patient Financial Services and Revenue Cycle departments. Assists in the evaluation for system hardware and software products. Job Function: System definition - 10% Defines and designs system tables, parameters and set up that optimizes application functionality. Effectively interacts with vendors, UCH IS&T, and end users to evaluate and implement products. Provides information and designs for testing applications and contingency plans. Provides timeline for all non-project enhancements. Develops accurate application functional and technical specifications. Job Function: Customer Relationship - 10% Facilitates end user meetings. Develops consensus within user groups. Encourages and displays actions that result in high client satisfaction or process improvements. Provides effective written and verbal communication to end users. Provides consults to end users. Job Function: System security management - 5% Provide access to multiple applications and payer online software. Utilize Service Request system for documentation of requests and recording resolution. Utilize designed methods for monitoring, maintaining, and terminating user access. Provide audit documentation of user security as required. Job Function: Assist in the implementation of new third-party systems that support the Revenue Cycle - 5% Assesses and escalates user requests and issues. Assists with vendor and consultant activities. Facilitates installation of new applications, application upgrades and patches. Works with programming teams on application development. Provides consults to IT staff. Provides training and assistance to PFS/Rev Cycle staff on new and or upgraded applications. Job Function: Project Support - 5% Provides task level detail for project plans, including suggested schedules and skill set of team members required Provides accurate and timely status reports. Documents and ensures timely resolution of project issues. Coordinates effectively with team members and vendors. Determines and manages workload priorities. Raises issues to the appropriate level resource to projects. Job Function: Other duties as assigned - 5% Provides occasional backup for other application analysts | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing: Asceneding or descending stairs, ladders, ramps, etc, suing feet and leges and/or hands and arms - 5% of the time Stooping: Bending body downward and forward by bending spine at the wrist - 5% of the time Kneeling:Bending legs at knees to come to a rest on knee or knees - 5% of the time Reaching:Extending hand(s) and arm(s) in any direction - 10% of the time Standing:Remaining upright on the feet, particularly for sustained periods of time - 10% of the time Walking:Moving about on foot to accomplish tasks - 100% of the time Pushing 0-10 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% of the time Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% of the time Pushing 21-50 lbs:Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% of the time Pushing 51 lbs or more:Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% of the time Pulling:Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 5% of the time Lifting 10 lbs or less:Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremeties and back muscles - 5% of the time Lifting 11 to 20 lbs:Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremities and back muscles - 5% of the time Lifting 21 to 50 lbs:Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremities and back muscles - 5% of the time Lifting 51 lbs or more:Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremities and back muscles - 5% of the time Carrying 0-10 lbs: Holding and moving/transporting an object about - 5% of the time Carrying 11-20 lbs: Holding and moving/transporting an object about - 5% of the time Carrying 21-50 lbs:Holding and moving/transporting an object about - 5% of the time Carrying 51 lbs or more:Holding and moving/transporting an object about - 5% of the time Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling - 70% of the time Feeling: Perceiving attributes of objects such as size, shape, temperature, or texture by touching with skin, particularly that of (using) fingertips - 5% of the time Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken insructions to others accurately, loudly or quickly - 100% of the time Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the abiltity to receive detailed information through oral communication - 60% of the time Seeing:The process of perceiving objects by use of the eyes to perform an activity - Visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception, visual inspection - 100% of the timeJob Function: Report design and production - 30% Provides solutions and alternatives to problems/issues including ad-hoc reports to support offered solutions. Design ad-hoc reports and data extracts to meet customer requests. Utilize report-scheduling software to automate reporting and data extracts where applicable. Provides maintenance support for all application tables or reports. Checks, verifies, and processes standard application reports as required by end users. Provides timely and accurate support to resolve reporting errors and user reported problems. Job Function: Support third party systems - 30% Responsible for supporting third party systems; maintaining, trouble-shooting and acting as a liaison to vendor. Provides documented solution alternatives to problems/issues to support offered solutions. Executes application design changes according to established procedures. Develops detailed, written, and inclusive application test plans. Performs complete testing of software and validates application requirements are met. Provides user training and/or support to customers, training, and operations staff. Provides timely and accurate support to resolve application errors and user reported problems. Documents application request using the Service Request system. Acts as a resource / subject matter expert for UC Health Patient Financial Services and Revenue Cycle departments. Assists in the evaluation for system hardware and software products. Job Function: System definition - 10% Defines and designs system tables, parameters and set up that optimizes application functionality. Effectively interacts with vendors, UCH IS&T, and end users to evaluate and implement products. Provides information and designs for testing applications and contingency plans. Provides timeline for all non-project enhancements. Develops accurate application functional and technical specifications. Job Function: Customer Relationship - 10% Facilitates end user meetings. Develops consensus within user groups. Encourages and displays actions that result in high client satisfaction or process improvements. Provides effective written and verbal communication to end users. Provides consults to end users. Job Function: System security management - 5% Provide access to multiple applications and payer online software. Utilize Service Request system for documentation of requests and recording resolution. Utilize designed methods for monitoring, maintaining, and terminating user access. Provide audit documentation of user security as required. Job Function: Assist in the implementation of new third-party systems that support the Revenue Cycle - 5% Assesses and escalates user requests and issues. Assists with vendor and consultant activities. Facilitates installation of new applications, application upgrades and patches. Works with programming teams on application development. Provides consults to IT staff. Provides training and assistance to PFS/Rev Cycle staff on new and or upgraded applications. Job Function: Project Support - 5% Provides task level detail for project plans, including suggested schedules and skill set of team members required Provides accurate and timely status reports. Documents and ensures timely resolution of project issues. Coordinates effectively with team members and vendors. Determines and manages workload priorities. Raises issues to the appropriate level resource to projects. Job Function: Other duties as assigned - 5% Provides occasional backup for other application analysts | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing: Asceneding or descending stairs, ladders, ramps, etc, suing feet and leges and/or hands and arms - 5% of the time Stooping: Bending body downward and forward by bending spine at the wrist - 5% of the time Kneeling:Bending legs at knees to come to a rest on knee or knees - 5% of the time Reaching:Extending hand(s) and arm(s) in any direction - 10% of the time Standing:Remaining upright on the feet, particularly for sustained periods of time - 10% of the time Walking:Moving about on foot to accomplish tasks - 100% of the time Pushing 0-10 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% of the time Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% of the time Pushing 21-50 lbs:Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% of the time Pushing 51 lbs or more:Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 5% of the time Pulling:Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 5% of the time Lifting 10 lbs or less:Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremeties and back muscles - 5% of the time Lifting 11 to 20 lbs:Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremities and back muscles - 5% of the time Lifting 21 to 50 lbs:Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremities and back muscles - 5% of the time Lifting 51 lbs or more:Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position, requiring the use of upper extremities and back muscles - 5% of the time Carrying 0-10 lbs: Holding and moving/transporting an object about - 5% of the time Carrying 11-20 lbs: Holding and moving/transporting an object about - 5% of the time Carrying 21-50 lbs:Holding and moving/transporting an object about - 5% of the time Carrying 51 lbs or more:Holding and moving/transporting an object about - 5% of the time Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling - 70% of the time Feeling: Perceiving attributes of objects such as size, shape, temperature, or texture by touching with skin, particularly that of (using) fingertips - 5% of the time Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken insructions to others accurately, loudly or quickly - 100% of the time Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the abiltity to receive detailed information through oral communication - 60% of the time Seeing:The process of perceiving objects by use of the eyes to perform an activity - Visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception, visual inspection - 100% of the time