The IT Help Desk Specialist provides advanced technical expertise to support and improve computer systems, hardware, and software across the organization. This role involves independent judgment in developing and implementing solutions, analyzing system requirements, and enhancing technical workflows. This position does not include supervisory duties.

Key Responsibilities:
Analyze user needs and design customized solutions for recurring technical issues, enhancing system performance and user satisfaction. Develop, document, and implement procedures to optimize IT support processes and reduce system downtime. Research and apply system updates, patches, and configurations to ensure compliance with security protocols and industry standards. Design and implement scripts or automation tools to streamline IT operations and resolve repetitive issues. Independently evaluate and recommend hardware, software, or network system upgrades to meet organizational requirements. Provide advanced technical guidance and training to users on system functionalities and best practices.

Preferred Responsibilities
Collaborate with cross-functional teams to assess and resolve complex IT challenges, leveraging industry knowledge and innovative approaches. Create and maintain comprehensive documentation on system architecture, advanced troubleshooting methods, and technical workflows. Lead specialized projects, such as software deployment or migration efforts, ensuring minimal disruption to operations.
Competencies:
Strong organizational and time-management skills Effective communication and interpersonal skills. A proactive approach to problem-solving and situation analysis Attention to detail and a commitment to accuracy in all tasks Ability to work well in diverse team settings A passion for learning and adaptability within the organization
Technical Competencies:
Advanced knowledge of Microsoft and macOS ecosystems, including server and network configurations. Proficiency in scripting languages (e.g., PowerShell, Python) for system automation and troubleshooting. Strong analytical skills for diagnosing and resolving technical issues in diverse environments. Effective communication skills to convey complex technical concepts to non-technical audiences.
Education and Experience:
Bachelors degree in Computer Science, Information Technology preferred, or a related field or equivalent experience. At least 3 years of experience in a technical support or system analysis role. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are highly preferred.

Work Environment:
This role offers flexibility, with the ability to work remotely, in the office, or in the field, depending on project requirements.
Position Type/Expected Hours of Work:
This is a full-time exempt position. Standard days and hours are Monday through Friday, plus occasional evening or weekends may be required.
Travel:
Some travel may be required to meet customer needs.
EEO Statement:
Transglobal Services LLC is an equal opportunity employer, we do not discriminate against employees or applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.
Reasonable Accommodations:
We welcome all applicants. If you require reasonable accommodations, please contact our Human Resources department.
Other Duties:
This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities, duties, or qualifications. The role may change, and responsibilities may be adjusted as necessary.