The iconic Beverly Hilton is looking for a Executive Reservations Coordinator to join the Team!
Since 1955, the hotel has hosted memorable moments etched in history from dazzling red-carpet events to celebrity galas and we want you to be a part of the team who combines the excitement and entertainment of Hollywood with the prestige of Beverly Hills.
This Forbes 4-Star hotel has over 500 rooms, 60,000 square of feet of banquet space, and 4 food and beverage outlets. This includes 2 restaurants, a lounge, and in-room dining.
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What Will I Be Doing?
The Executive Reservations Coordinator will process reservations, calls, and foot traffic in a timely manner following Departmental Standards.
Specifically, this includes but is not limited to:
Answers reservations inquiries in a friendly and courteous manner.
Processes all group contracts from the Events Department.
Obtains data from various sources including (but not limited to) faxes, electronic messages and hand written lists. Enters group blocks into the compute and verifies correctness of data entered versus date received.
Process and handle group rooming lists and property direct group call in reservations by inputting data into the system.
Follows up with the Events or Sales team regarding questions that stem from groups. Monitors Group Blocks after they have been entered in the system.
Generates Group Pickup Report for review, discusses with the event or sales team beforehand, provides updates in weekly group pick up meetings and actions follow up items from the meeting.
Maintain professional and consistent communication with group contacts regarding upcoming cutoff dates, pickup progress and special requests.
Serves as liaison between HRW reservations for Reservations Call Center agents and Hotel employees regarding group room blocks. Assists with problems or concerns from guests as they pertain to group reservations within the hotel. Applies service recovery if needed.
Maintains suite reservation request process and inventory controls for specialty bed-types as they pertain to group blocks. Pre-assigns Group special requests to ensure guest satisfaction and to maximize revenue.
Work with and Pre-assign the house for VIPs, Diamond Members, Gold members, and Nor1 requests no less than 5 days in advance of every arrival date.
Revenue Management, Pick-up, Pre-Con and other designated meetings as required. Assists with Front Desk functions as dictated by business need.
Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
Assists with taking care of incoming foot traffic and yield incoming phone calls accordingly, along with managing and monitoring executive mail and distribution list
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment.
Pay Rate: The pay rate for this role is $35 and is based on applicable and specialized experience and location.
