Job Description:

We’re Synexis Consulting higher level ERP consulting for higher education.

For more than 30 years, we’ve helped higher education institutions maximize every function their enterprise resource planning (ERP) suite has to offer. From advisory and implementation services to scalability and enhancements, our well-established partnerships with leading ERP providers, coupled with our deep industry knowledge, allow us to deliver tailored solutions.

When used to its fullest potential, a fine-tuned ERP suite is the engine that keeps higher education institutions running efficiently and effectively. That’s why we focus on driving your ERP forward— so you can focus on driving knowledge forward.

The Job Details are as follows:

The Director of Operations will play a pivotal role in establishing and managing the day-to-day operations of Synexis Consulting. This position requires a strategic thinker with strong operational skills who can effectively collaborate with various teams, including Business Development, Solutions and Services, and Delivery.

Overview:

The Director of Operations will play a pivotal role in establishing and managing the day-to-day operations of Synexis Consulting. This position requires a strategic thinker with strong operational skills who can effectively collaborate with various teams, including Business Development, Solutions and Services, and Delivery.

This role offers a unique opportunity to shape the future of Synexis Consulting. The ideal candidate will be a highly motivated and results-oriented individual who can thrive in a fast-paced, dynamic environment.

Operational Excellence:

• Oversee and optimize administrative functions such as recruiting onboarding, performance management, and training.


• Manage internal organization and processes to ensure efficiency and effectiveness.


• Develop and implement operational strategies to support business growth and objectives.

Strategic Partnerships:

• Serve as the primary liaison with OCLC departments (Legal, HR, Finance, and Marketing) to facilitate smooth collaboration and ensure alignment with organizational goals.


• Collaborate with the Director of Business Development to support proposal development efforts, providing operational insights and expertise.

Change Management:

• Provide guidance and support for change management initiatives, particularly those impacting clients.

Revenue Operations:

• Work closely with the Managing Partner to oversee revenue operations, including billing and project profitability.


• Manage internal budgets and financial planning.

Team Leadership:

• Build and lead a high-performing operations team.


• Provide mentorship and coaching to team members.


• Foster a positive and collaborative work environment.

Qualifications and Experience:

• Bachelor's degree required; advanced degree preferred.


• 10+ years of experience in the consulting industry, with a strong background in ERP.


• Proven track record of leading and managing teams.


• Exceptional interpersonal, communication, and problem-solving skills.


• Strong analytical and problem-solving abilities.


• Detail-oriented with a focus on process improvement.


• Ability to balance strategic thinking with tactical execution.


• Experience in change management and project management.

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