This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
About the Opportunity
this position is supporting the Williamsport MD area and additional support areas as needed. Travel within the footprint is required.
The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon
Primary Functions - Listed in order of priority
Leads design, development, and implementation activities of effective training materials and programs by:
Reviewing and maintaining knowledge of present procedures, practices, and other departmental background information relative to the assignment developing and administering new policies and practices pertaining to the area being served
Developing and maintaining communications necessary to gain knowledge of changes in policies and procedures and incorporating these in the curriculum
Developing and maintaining broad knowledge of the learning technology available to support training; Design and develop plans for courses
Design and develop training aids for course presentation and conducts training programs and assists with direct observations and reviews of student evaluations to ensure
Ability of instructors to conduct effective, easy-to-understand classroom training
Ability of instructors to explain Company policies applicable to training programs
Adherence to safety practices and procedures
Creating and managing an appropriate learning environment
Collects and analyzes feedback from supervision and students. From results received, makes recommendations to improve training
Mentors instructors through observation, providing feedback and written documentation
Observes post training performance of students and notes recommendations, performs student evaluations, and provides oral and written feedback
Assists in the administration of the training section by:
Maintaining training materials
Maintaining training attendance records
Assisting to coordinate training programs with associated departments
Maintaining knowledge of the training and tracking system to assist with student record maintenance
Submitting course, class, and registration information to allow ample time for student enrollment
Submitting required paperwork upon course completion
Communicates training and classroom activities, discussions with supervision, and outcomes of meetings attended
Complete projects by scheduled deadlines; communicates anticipated problems, suggesting alternative plans when appropriate
Assists in the work of a higher classification and performs other duties as assigned
Experience - Previous experience/specific types of work required to perform the primary job functions
Demonstrated skill and ability to perform at the instructor level
Skills and Knowledge - Specific skills and knowledge required to perform the primary job functions
Acts as a resource for the development and implementation of training programs ensuring adherence to Company, safety, and department policies and procedures
Assists with coordinating activities related to training instructors on proper operating and care of hardware, audio and visual equipment and stays abreast of current technology
Attends training seminars and related training for additional knowledge and skills, reads professional journals to upgrade knowledge of developments in the area of training
Demonstrated effective ability to develop, implement, and evaluate training programs
Skill to evaluate for content, accuracy, and clarity the training materials, student evaluations, memos, and reports written by instructors
Verbal communication skills to convey ideas, policies, and procedures in a clear, concise and understandable manner
Commitment to customer service is demonstrated in classroom and non-classroom environments
Identifies customers' needs and expectations and provides resolutions
Conducts needs analysis
Ability to accept and promote change
Ability to foster an environment among instructors that recognizes success and positively promotes improvement
Human relations skills to:
Establish and maintain rapport
Work with a variety of people in a professional business manner
Serve as a role model for instructors
Collects accurate information, organizes materials, analyzes relationships among data, and reports conclusions within established deadlines
Ability to remain current in computer knowledge applicable to the training section
Follows written and oral instructions, knowing when to ask for further clarification
Through written and verbal communication, provides instructors with clear and concise instructions
Provides clarification when necessary
Functional arithmetic knowledge applicable to the training section
Self-motivated to independently follow assignments through to completion and act as a role model for instructors
Judgment skills to evaluate, identify, and communicate strengths and weaknesses of instructors
Additional Information
Willingness to travel overnight when necessary
Possession of a valid Driver's license and/or CDL, as necessary
Qualifications at the Dist Instructor Level include:
Associate Degree or higher with and additional 2-4 years of training experience in the field. In lieu of an Associate Degree a Workforce Development approved Instructor Certification will be considered, or equivalent in previous Field Experience such as Journeyman Level Line work skills: Or a minimum of a High School Diploma along with 4 years directly related experience as noted is required.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
