Repair Specialist II ensures that highly technical Collision repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist II is responsible for administering the highly technical requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Authorize collision repairs and/ or repair recommendation on behalf of Wheels clients
Review and approve high dollar repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell, PenPro by Audatex, and CCC
Adhere to PenPro by Audatex, Mitchell, and CCC or current parts and labor reference guides for parts pricing and labor times
Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
Issue and verify accuracy of purchase orders
Approve proper repair based on mileage, months in service, prior repair history; including safety repairs within client parameters
The ability to handle complex technical issues including engine, axle & transmission repairs, restraint systems, frame and sub-frame repair, drivability & electrical diagnostics with high level of technical skill and analysis
Expedite higher dollar repair process by timely follow-up
Thorough knowledge of Collision procedures, systems, individual client needs and automotive repair
Assist Repair Level 1 with managing difficult files
Discuss with clients / shops any irregularity involving repairs
Instruct and assist Driver Service Associate, MAP Repair, and Subrogation Specialists in estimate comparison and review
Instruct and assist Repair Specialists with coaching and training needs. Administer and close files in accordance with client parameters.
Be available to answer other repair specialist questions in a positive and constructive manner regarding collision repair problems and procedures
Assure that follow up is done for "down vehicles" within 24 hours
Assist as required during peer absences including Team Lead, Supervisor and Manager
Assist and instruct drivers in rental, tow, and process driver requests as needed
Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc)
Provide details about shop performance to Network Management for Network Vendor growth
Assist MAP with overflow calls by taking MAP calls daily as required. Other duties as assigned.
LEADERSHIP RESPONSIBILITIES
This position has no managerial responsibilities.
COMPETENCIES - SKILLS
Demonstrate working knowledge of MAP & Collision procedures & systems
Basic understanding of specific / individual client parameters
Thorough knowledge of automotive body repair
Thorough understanding of collision repair within fleet management
PenPro by Audatex and / or current estimating software
Strong negotiator
Superior customer service abilities
Must have the ability to foresee "open" repair items, and preclude potential high dollar supplements when possible, and make timely determination of possible structural / financial total loss declarations.
EDUCATION AND EXPERIENCE
A minimum of five years automobile adjusting or appraising experience
ASE Master Certified in the Body tests (B2-B6)
I-CAR Platinum Certified, maintain on a annual basis
2 year Collision Repair Specialist experience and performance rating of Exceeds or better
PC familiarity including, but not limited to, Windows, ADP estimating systems, and other Wheels supported systems.
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position is Remote once associate can demonstrate competence in systems and processes. Training may be in IL office and operates in a professional office environment.
Positions Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: This position might require travel for initial training.
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
