Construction Partners Inc., a publicly traded highway infrastructure company, is currently seeking a Support Supervisor to join the IT team in Dothan, AL. The Support Supervisor is responsible for overseeing support personnel and managing the company's ticket management system. End-user support will be provided by leveraging PC remote control software, telephone, video conferencing, email, etc. The Support Supervisor will work closely with all the other IT departments to resolve any IT issues.
What you will do:
Oversee a team of Support Analysts and day-to-day operations of the help desk
Oversee the progression of service tickets to completion
Analyze service desk/ticket workflows and suggest/implement more efficient processes
Ensure that support phone calls are being answered
Provide technical support for our end-users
Provide training on in-use systems to Support Analysts
Maintain the on-call rotation schedule and make adjustments to ensure coverage
Inventory and lifecycle management
Assist with gathering requested data for audit purposes
Assist other teams and colleagues with various tasks as requested
What you will need: (minimum qualifications)
Bachelor's degree in computer science, or related field preferred. Equivalent experience acceptable
Excellent leadership and people management skills
Strong computer, analytical, and people skills
Strong communication skills to effectively communicate with users and staff
Experience with and strong understanding of Microsoft operating systems; both server and workstation
Understanding of network infrastructure and concepts
Certifications are a plus, but equivalent and relevant education, experience, and training are acceptable
Experience in project management
Some travel required
This is an in-person, in-office position.
Why you should work for Construction Partners:
At Construction Partners, we don't just build roads - we build leaders. We provide opportunities for our employees to grow and develop meaningful careers at all levels. In addition, we offer a wide variety of benefits to support our employees' well-being, including:
Medical, Dental, and Vision coverage
401(k) Retirement Plan with employer matching
Paid vacation and holidays
Employee Stock Purchase Plan (Construction Partners, Inc.: ROAD)
Employee Assistance Program
Professional Development Opportunities
Construction Partners, Inc. is an Equal Opportunity Employer, including Disability/Veterans. EEO is the law. If you would like to learn more, please choose your language: English - Spanish. Also, please view the Pay Transparency notice.
Construction Partners, Inc. complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please let us know.
Equal Opportunity Employer, including disabled and veterans.
