Job Description:

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.


As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.



Who you are


You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction.You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.



About the job



• Responsible for executing and providing technical support to customer: commissioning, installing, testing, repairing and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site.
• Troubleshoot, investigate and resolve technical problems with application and deep product knowledge on customers site.
• Train customer on the features of products they have purchased.
• Preparation of the service job to execute/resolve at the shortest possible time.
• Follow up on actions and promises made to customers.
• Write advanced (external/internal) service report on site and get it signed by the customer.
• Update service execution IT system with relevant information.
• Report unsafe practices, incidents and work for continuous improvement.
• Capture Installed Base on site and communicate sales opportunities to sales organization.
• Proactive service advice to customers relating to the 360 service portfolio o Execute service in our Service Centres if required.
• Communicate product related change notifications (Service Bulletins).
• Train Field Service engineers in own organization if appointed as trainer or mentor for ALSOC.
• Supervise and oversee service jobs within your scope of expertise.



What you know


You have an Associates Degree or 2+ years of relevant experience, general knowledge of PLCs or processors, and an aptitude for:

• Customer service and sales
  
  
• Excellent interpersonal skills
  
  
• Strong verbal & written skills
  
  
• Troubleshooting and solving technical problems independently
  
  
• Working successfully within a team
  
  
• Basic PC skills
  
  

Please Note: Due to safety requirements while onsite at customer facilities, Technicians may be required to use respirators. Role also requires ability to lift heavy items and perform tasks requiring physical strength (climbing, standing, equipment use).



What's in it for you?



Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall salary range for this role is typically $28/HR-$35/HR; with travel, sales incentives and overtime pay $80,000 to $100,000+ annually.


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