The Analyst Development Program is part of an early career talent initiative, in which Analyst Trainees receive hands-on experiential learning through structured developmental rotations within the Operations division. The program is intended to foster career advancement within 12-24 months. The next upcoming cohort of Analyst Trainees will begin their career journey with Blue Cross Blue Shield of Michigan in February 2025.
Develop strategic problem-solving, quantitative analytics, and communication skills through use of information, data, analytics, ingenuity, and empathy in innovative ways to deliver technology-driven solutions.
Effectively support projects and teams to produce desired results.
Develop and improve departmental workflows, business processes, and standard policies for routine services.
Produce routine and non-routine reports, presentations, letters, communications, and graphics.
Foster problem resolution capabilities. Scope operational feasibility, lead implementation efforts, and monitor the success of new initiatives.
Interface with both internal and external areas to resolve problems and capture business requirements.
Provide support with design, development, modification, testing, implementation, and maintenance of assigned systems.
QUALIFICATIONS
Bachelor's Degree in related field required.
One (1) year of customer service experience preferred.
Proficient in current industry standard PC applications and systems (e.g., Excel, Word, and PowerPoint).
Good analytical, organizational, problem solving, verbal, and written communication skills to effectively prioritize multiple assignments.
Ability to make decisions within the scope of responsibility where operational guidelines/procedures are non-existent.
Ability to work independently or within a team environment.
General understanding of project management and/or Agile delivery process.
