Job Description:

Executive Director, Enterprise SystemsVP Technology/Infrastructure

Location: New Orleans, LA

Summary

The Executive Director of Enterprise Systems is responsible for overall operational support of enterprise information systems that include existing ERP, student information systems, research systems, constituent relationship management systems, content management, and workflow automation, along with all the related end-to-end integration of software components. The Executive Director leads the development and implementation of standard operating procedures and project delivery practices with an emphasis toward optimizing Tulane's application service delivery. This position oversees project communications and supervising staff. This position delivers projects that meet the requirements outlined in business cases on-time, on-budget, and in the best of quality.
The Executive Director promotes continuous improvement through recommending changes to existing products or services to better aide Tulane's mission. This position manages vendors for all support and troubleshooting efforts related to core enterprise applications. The Executive Director works directly with vendors on equipment and software purchases, as well as support and maintenance contracts. This position develops and implements IT processes in asset management, change management, incident management, and configuration management.

Required Qualifications

* Bachelor's Degree in Computer Science, Data Science, Management Information Systems, or a related field.* 6 years of progressive experience in similar positions.* 6 years of experience in leading large Enterprise Systems such as Enterprise Resource Planning Systems (ERP) or Student Information Systems (SIS).

Preferred Qualifications

* Master's Degree.* Experience with an IT Service Management (ITSM) and IT Infrastructure Library (ITIL).* Experience in Higher Education.* Experience with Enterprise Resource Planning (ERP).

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