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The Program Manager leads the planning, execution, and delivery of program initiatives, ensuring they align with organizational objectives. The Program Manager supports the daily administration of assigned programs within the department and assists with implementing initiatives effectively. The incumbent focuses on delivering quality programs to University faculty, staff, and other key stakeholders and acts as a point of contact for communication between leadership, faculty, students, and staff.
CORE JOB FUNCTIONS
Supports their leader with managing assigned program components and preparing documentation and reports. Establishes, maintains, and reports on program effectiveness, ensuring the programs aligns with the objectives. Assists with managing program budget by monitoring expenditures. Stays abreast of market trends and legislation impacting program functions. Verifies, organizes, and prepares grants, procurement, and other program-relevant documents. Coordinates logistics for program events and activities. Partners with other departments to increase program awareness. Identifies new needs and emerging issues and develops innovative programs, initiatives, and resources. Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary.
CORE QUALIFICATIONS
Education:
Bachelor's Degree in relevant field
Experience:
Minimum 3 years of relevant experience
Knowledge, Skills, and Attitudes:
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals, and objectives that support the strategic plan.
Ability to maintain effective interpersonal relationships.
DEPARTMENT ADDENDUM
Department Specific Functions
Communications
Ensure UM and Graduate School visual identity is preserved in all communications
Collect content, compile, create, edit and publish the graduate student and postdoctoral fellows bi-monthly newsletters
Maintain the websites of the Graduate School and Postdoctoral Programs Office
Train and supervise other Graduate School team members on software to update, edit, and publish Graduate School and Postdoctoral Programs Office websites and newsletters
Regularly compiles, updates, and maintains contact lists and Graduate School listservs
Programming
Prepare annual programming calendar for graduate students and postdoctoral fellows
Obtain requisite approvals from Graduate School leadership for the annual programming calendar
Disseminate calendar to Graduate School team
Ensure calendar and all related programming is accurately archived in the Graduate School's box folder
Work with Deans and Director to manage Graduate School events from idea phase through successful completion
Create and disseminate event invitations
Disseminate relevant marketing materials
Track RSVPs
Handle pre-event logistics including run-of-show and follow-up calls
Event-day management
Supervise and manage registration, check-in, and online event logistics
Serve as greeter and/or emcee for all Graduate School events
Ensure timely reconciliation of event expenditures
Ensure Graduate School leadership has up to date briefings for all programming events
Research, monitor, and implement feedback from surveys completed by program attendees to measure the impact and success of the various programs.
Benchmark programs against peer institutions and provide reports to Graduate School leadership
Assist in developing, implementing, and managing new strategies, software, tools, projects, initiatives, and processes for improvements and efficiencies of event planning and communication dissemination
Perform regular business process and workflow analyses for programming events
Provide summary report to Graduate School leadership concerning each event
Unit Support
Conducts research and makes recommendations on Graduate School purchases regarding gifts and giveaways
Facilitate office activities and communications including:
Updating website
Monitoring Graduate School email inboxes daily
Responding to requests
Filing completed emails and requests
Ensuring appropriate reporting and lines of communication are in place between committees, groups, and the Graduate School
Maintains Graduate School Standard operating procedures related to assigned tasks
Ensures agenda, papers and presentations are available for meetings and committees
Provide support to Graduate School leadership in the delivery of the unit's strategic plans
Assist Graduate School leadership with briefing materials, draft reports, communications, presentations, and correspondence.
Other duties as assigned.
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