Our client is hiring a highly motivated and knowledgeable IT Help Desk Technician to provide exceptional password reset and basic technical support services. This full-time role, located in Little Rock, AR, is ideal for a proactive and hard-working individual who is eager to assist users, learn, and improve processes. The successful candidate will be the frontline support for user access issues, ensuring high-quality customer service and adherence to security protocols. This role offers a unique opportunity to contribute to the smooth operation of our IT services, with a focus on user satisfaction and data security.
Responsibilities:
Perform password resets and troubleshoot related user access issues in a timely and professional manner.
Deliver high-quality customer support, addressing technical issues with a keen sensitivity to secure and confidential information.
Collaborate with team members to identify, diagnose, and resolve IT issues.
Proactively seek opportunities to enhance and streamline support processes and systems.
Provide effective solutions to user problems, ensuring a high level of user satisfaction.
Handle sensitive information responsibly, maintaining confidentiality and integrity.
Maintain up-to-date knowledge of the latest IT security practices and standards.
Escalate complex issues to higher-level technical staff as required.
Qualifications:
Minimum of 1 year of IT help desk or technical support experience.
Strong customer service skills and a proactive approach to problem-solving.
Reliable and detail-oriented, with the ability to prioritize tasks effectively.
Excellent communication skills, both verbal and written.
Able to handle sensitive and confidential information with discretion.
Team player with the ability to work collaboratively in a dynamic environment.
Willingness to ask questions, learn, and seek help when necessary.
Knowledge of IT security practices and data protection laws is a plus.
Availability to work full-time in Little Rock, AR.
About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.
Benefits of Working for GDH:
Professional Development
Competitive pay
Full health insurance
401k Plan
Holiday Pay
Gym Membership Reimbursement
Weekly Paycheck & Direct Deposit
& More!
GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit our notice of collection for California applicants.
